Family Service Advisor

3M HEALTHCARE; Fairview Park (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

3M HEALTHCARE in Fairview Park, OH is seeking a Family Service Counselor Assistant to support interment verifications, memorials, and related coordination. You will build at‑need charts, verify files, and notify families as flowers are placed, ensuring timely follow-ups.

The position offers a compensation range of $40,000 to $80,000 with potential higher earnings based on exceptional performance. High school diploma required; certification in family service procedures preferred.

Qualifications

• High school diploma is required.
• Certified in all processes and procedures as relates to the family service guidebook and interment verification.
• Experience: none required; willing to train.
• Ability to communicate effectively with associates, contractor personnel and client families.
• Ability to work with minimal supervision and meet objectives in a timely manner.
• Ability to adapt to changes in priorities.

Responsibilities

• Assist Family Service Counselors with interment verifications, blind checks and memorials.
• Build at‑need charts.
• Verify at‑need files before sending for verification.
• Perform blind checks.
• Follow up with memorial renderings, processes and timelines.
• Notify families when flowers are placed.
• Set Arrangement Continuation Appointments.
• Design memorials.
• Serve at‑need cemetery families that currently own property.
• Set follow‑up visits at the at‑need arrangement conference.
• Log information for Family Service Counselors.
• Meet with funeral home at‑need families.

Skills

Communication

Independence

Problem solving

Prioritization

Education

High school diploma or equivalent

Job description

Responsibilities

• Assist the Family Service Counselors with interment verifications, blind checks and memorials.
• Build at‑need charts.
• Verify at‑need files before sending for verification.
• Perform blind checks.
• Follow up with memorial renderings, processes and timelines.
• Notify families when flowers are placed.
• Set Arrangement Continuation Appointments.
• Design memorials.
• Serve at‑need cemetery families that currently own property.
• Set follow‑up visits at the at‑need arrangement conference.
• Log information for Family Service Counselors.
• Meet with funeral home at‑need families.

Qualifications

• Education: High School diploma or equivalent.
• Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., I.O.A., etc.).
• Experience: None.
• Knowledge, Skills & Abilities:
  • Ability to communicate effectively with associates, contractor personnel and client families.
  • Ability to work productively with minimal supervision and achieve work objectives in a timely manner.
  • Ability to resolve routine problems promptly and effectively.
  • Ability to adapt to changes in priorities.

Compensation: $40,000 to $80,000 targeted compensation (with higher earnings potential based on exceptional performance).

Job Location: Fairview Park, OH.