Family and Aftercare Coordinator

HOPE IS ALIVE MINISTRIES INC; Jones (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

HOPE IS ALIVE MINISTRIES INC. seeks a Family and Aftercare Coordinator for The Healing Center to coordinate family involvement during residents’ 45-day stays and lead the development of aftercare plans. The role focuses on relationships, communication, coordination, and ongoing support without clinical treatment.

The coordinator will facilitate family education about Hope Is Alive resources, coordinate housing and community connections, and manage alumni follow-up after discharge.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Protect confidential information and maintain boundaries.

Responsibilities

• Serve as the primary contact for approved family members and support persons.
• Explain program structure and expectations to families during the 45-day Healing Center stay.
• Develop individualized aftercare plans with residents and coordinate housing and community support.
• Coordinate alumni follow-up and engagement after discharge.
• Maintain accurate documentation of family contacts, referrals, and transition plans.

Skills

Verbal communication

Written communication

Organizational skills

Confidentiality

Driver's license

Boundaries

Education

High school diploma or equivalent

Job description

Job Title:Family and Aftercare CoordinatorDepartment:The Healing CenterReports To:Director of OperationsAbout Hope Is AliveHope Is Alive Ministries is a faith-based nonprofit recovery organization dedicated to transforming lives through Jesus Christ. Founded on the belief that lasting recovery is possible, HIA operates across six states (Oklahoma, Kansas, Missouri, Colorado, Texas, and North Carolina), serving individuals and families affected by addiction through residential recovery programs, community outreach, and discipleship.Every member of the HIA team is called to embody the organization's mission and values as both a professional and a servant leader.Position SummaryThe Family and Aftercare Coordinator serves as the primary point of connection between The Healing Center and the approved family members and support persons of its residents. Throughout each resident's 45 day stay, this role coordinates family involvement, helps families understand the Healing Center experience, connects them with Hope Is Alive resources, and maintains consistent communication within the limits of resident consent and privacy. The coordinator also works directly with each resident to develop an aftercare plan ahead of their transition from The Healing Center, coordinating housing, community support, and next steps, and leads alumni follow-up and engagement after discharge. This is a non-clinical role focused on relationships, communication, coordination, documentation, and continuity of support. It does not provide therapy, clinical assessment, or treatment planning.Ministry AlignmentThis position requires active support of HIA's Statement of Faith and Code of Conduct. The following reflect how this role specifically advances our mission:Walking with families through one of the hardest seasons of their lives reflects HIA's conviction that addiction affects the whole family, and that hope and healing through Jesus Christ are available to the whole family.Helping each resident leave with a clear plan and a community to step into reflects HIA's commitment to care for people well beyond their 45 days at The Healing Center.Communicating hope while holding to honesty, healthy boundaries, and realistic expectations models the kind of relationships HIA wants every resident and family to experience.Key ResponsibilitiesThe following are the primary duties and responsibilities of this position. This list is not exhaustive and may be adjusted to support organizational needs.Family Engagement and CommunicationServe as the primary Healing Center contact for approved family members and support personsConfirm that a signed, current resident release of information is on file before any contact with a family member or support person, and limit what is shared to the scope of that consentMake an introductory connection with each resident's approved family contact within the resident's first week at The Healing CenterExplain the purpose, structure, expectations, and general experience of the 45 day programMaintain a consistent rhythm of communication with families throughout the resident's stay, sharing appropriate updates while honoring resident privacy and Healing Center information-sharing expectationsHelp families understand how to support their loved one without attempting to control, rescue, or take responsibility for the resident's recoveryReceive questions and concerns from families, direct them to the appropriate staff member, and promptly communicate concerns requiring leadership involvement to the Director of OperationsRefer clinical questions, safety concerns, and crisis disclosures from residents or families to the clinical team or Healing Center leadership immediately, following established protocolHope Is Alive Resources and Family EventsEducate families about relevant Hope Is Alive programs, ministries, and resources, and connect them with Finding Hope and other appropriate family support resourcesExplain the Hope Is Alive housing and community opportunities that may be available to residents after completing The Healing CenterHelp families understand the importance of continued structure, accountability, spiritual growth, and healthy community after dischargeMaintain working knowledge of current Hope Is Alive programs so families receive accurate and consistent informationCommunicate Family Weekend dates, expectations, registration information, and participation requirements to approved family members, and coordinate family attendanceAssist Healing Center leadership and staff with the facilitation of Family Weekend, and support family participation in graduations, send-offs, and other approved eventsAftercare Planning and TransitionMeet with each resident early in their stay to begin developing an individualized aftercare plan, and revisit it regularly so the plan is complete and confirmed before dischargeDevelop each plan in collaboration with the resident's assigned Healing Strategist and Healing Center leadership, building on the resident's Relapse Prevention Plan and the clinical team's recommendationsEnsure each aftercare plan addresses housing, transportation, recovery community and church connection, continuing care referrals and appointments, family expectations, and immediate next stepsCoordinate referrals and warm handoffs to Hope Is Alive housing staff, continuing care providers, and other approved resourcesEnsure the resident and, with the resident's consent, approved family members understand the aftercare plan and their part in itTrack outstanding transition needs and follow up with the individuals responsible for completing themDocument the confirmed aftercare plan in the resident record and communicate unresolved concerns to the Director of OperationsSupport both planned and unplanned discharges according to established Healing Center policies and leadership directionAlumni CoordinationServe as the primary coordinator for Healing Center alumni communication and engagementComplete post-discharge follow-up according to the established alumni contact schedule, encouraging alumni to remain connected to healthy community, accountability, spiritual growth, and recovery supportOversee approved alumni communication channels, including the Healing Center alumni GroupMeCoordinate alumni gatherings, service opportunities, and speaking opportunities, and invite and help prepare alumni to participate in appropriate Healing Center eventsMaintain current alumni contact information and document follow-up effortsNotify Healing Center leadership when an alumnus reports a significant concern, requests additional support, or appears to need immediate assistanceDocumentation and Team CommunicationMaintain accurate and timely records of family contacts, resource referrals, aftercare planning, alumni follow-up, and significant concernsProtect resident, family, and alumni confidentiality in accordance with applicable privacy laws and Healing Center policyProvide regular updates to the Director of Operations regarding family engagement, upcoming transitions, alumni activity, and unresolved needsParticipate in relevant staff meetings and resident transition discussions, and communicate professionally and consistently across Healing Center and Hope Is Alive departmentsTrack and report outcomes and engagement information as requested by leadership, such as family contact rates, aftercare plan completion, and post-discharge follow-upPerform other duties as assignedQualificationsRequiredHigh school diploma or equivalentStrong verbal and written communication skills, including comfort initiating phone calls and handling difficult or emotional conversations with professionalism, patience, and good judgmentAble to protect confidential information and follow established boundaries regarding what may be shared with family membersOrganized and dependable, able to manage multiple residents, families, aftercare plans, and follow-up schedules at the same timeAble to document communication, referrals, and transition arrangements accurately and promptly, with working proficiency in standard office softwareValid driver's licenseWilling to work occasional evenings and weekends for Family Weekend, alumni events, graduations, and other scheduled activitiesPreferredExperience in discharge planning, aftercare coordination, or alumni programs, including maintaining long-term relationships with former program participantsTwo or more years of experience in case management, care coordination, family support, admissions, resident services, customer relations, or a similar role requiring consistent outreach and follow-upExperience working within a Christian ministry, church, nonprofit organization, recovery program, or residential environmentExperience communicating with families during challenging or emotionally difficult circumstancesPRSS certification or related college educationFamiliarity with Hope Is Alive, Finding Hope, or recovery support communities, and an understanding of healthy family boundaries in recoveryComfortable speaking to groups, facilitating family discussions, and representing The Healing Center at eventsCore CompetenciesSuccessful candidates will demonstrate strength in the following areas:Mission Alignment: Sees family engagement and aftercare as a direct extension of HIA's mission to bring hope to individuals and families affected by addictionCommunication: Builds trust with families from a variety of backgrounds and communicates hope with honesty and realistic expectationsBoundaries and Discretion: Protects resident privacy, shares only what consent allows, and stays within the non-clinical scope of the roleFollow-Through: Consistently completes outreach, tracks open items, and closes the loop on scheduleCompassion with Accountability: Balances care for families and residents with clear, respectful conversations when expectations need to be reinforcedCollaboration: Works effectively with Healing Strategists, the clinical team, admissions, Healing Center leadership, and Hope Is Alive departmentsWorking Conditions & Physical RequirementsThe following conditions are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentOn site at The Healing Center residential facilityFull-time; standard schedule is 8:30 AM to 5:00 PM, Monday through Friday, with occasional evenings and weekends for Family Weekend, alumni events, and graduationsRegular exposure to emotionally difficult conversations with residents, families, and alumniOccasional local travel for alumni gatherings and eventsPhysical DemandsAbility to sit and work at a computer and on the phone for extended periodsAbility to move throughout the facility and assist with event setup, including occasionally lifting up to 25 poundsAbility to communicate clearly by phone and in personFaith & Character RequirementsIn accordance with HIA's mission as a faith-based organization, all employees are expected to affirm and operate in alignment with HIA's Statement of Faith. Candidates must demonstrate a personal, active Christian faith and lifestyle consistent with HIA's values and Code of Conduct. This requirement is a bona fide occupational qualification pursuant to Title VII of the Civil Rights Act.AcknowledgmentThis job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, or responsibilities. HIA reserves the right to modify duties and responsibilities as organizational needs evolve.