Resident Care Specialist

Hope Is Alive; Oklahoma; On-site; USD 36,000 - 48,000; Full time

Job summary

Hope Is Alive is seeking a Resident Care Specialist (Day) to support residents in a residential recovery center. You will build rapport, provide emotional encouragement, assist with daily activities, and liaise with the clinical team to support residents’ welfare.

Base responsibilities include daily rounds, supervision, and coordinating with colleagues to ensure a safe, supportive environment. This role requires calm, compassionate presence during crises and a dedication to the program’s values.

Qualifications

• PRSS certified or eligible to obtain certification within 90 days of hire.
• 40 hours of training through the C-PRSS program or ability to obtain within 90 days of hire.
• Valid driver's license.
• High school diploma or equivalent.
• Able to communicate effectively in English, verbally and in writing.
• Able to maintain composure in crisis situations.
• Reliable and punctual.

Responsibilities

• Build rapport and relationships with residents, offering emotional encouragement and practical assistance throughout their stay.
• Spend individual time with each resident daily, supporting treatment goals.
• Make resident rounds, room checks, safety checks and supervision checks as prescribed.
• Provide day-time supervision of residents and perform crisis intervention as needed.

Skills

Effective communication

Crisis management

Reliability

English proficiency

Education

High school diploma or equivalent

C-PRSS training

Related college education

Job description

Job Details

Job Location: Jones, OK 73049

Position Type: Full Time

Job Title:

Resident Care Specialist

Department:

The Healing Center

Reports To:

Director of Operations*

About Hope Is Alive

Hope Is Alive Ministries is a faith-based nonprofit recovery organization dedicated to transforming lives through Jesus Christ. Founded on the belief that lasting recovery is possible, HIA operates across six states — Oklahoma, Kansas, Missouri, Colorado, Texas, and North Carolina — serving individuals and families affected by addiction through residential recovery programs, community outreach, and discipleship.

Every member of the HIA team is called to embody the organization's mission and values as both a professional and a servant leader.

Position Summary

The Resident Care Specialist (Day) fulfills a unique role in the support and recovery of Healing Center residents, working alongside individuals in recovery to build rapport and relationships, offer emotional encouragement and practical assistance, and serve as a liaison with the clinical team. This role focuses on residents' general welfare and daily support at the residence and does not lead teaching classes or the 45 day program curriculum.

Ministry Alignment

• Simply being present with residents through daily life, meals, rounds, and quiet moments communicates the same care and dignity HIA wants every resident to experience.
• Serving as a steady, trustworthy presence during the day gives residents the safety and stability they need to do the deeper work of recovery.
• This role requires the same compassion and composure HIA expects in every crisis moment, since a resident's hardest hour can happen on any shift.

Key Responsibilities

The following are the primary duties and responsibilities of this position. This list is not exhaustive and may be adjusted to support organizational needs.

Primary Duties

• Build rapport and relationships with residents, offering emotional encouragement and practical assistance throughout their stay
• Spend individual time with each assigned resident daily, supporting them in attaining their treatment goals
• Make resident rounds, room checks, safety checks, and supervision checks as prescribed by unit policy and resident needs
• Provide day-time supervision of residents, including problem solving and crisis intervention as needed, and perform proper protocol in emergency situations

Additional Responsibilities

• Assist with the admission and intake process under the supervision of administration or clinical staff, and ensure orientation of new residents upon admission
• Assist residents with assigned schedules, therapy groups, recreation, and community outings
• Meet weekly with the clinical team to discuss resident care, progress, and observations
• Inform the therapist through daily check-ins on resident needs, maintain appropriate documentation in the resident record, and participate in staff meetings and trainings
• Support the clinical team's treatment and discharge planning process by providing observations and completing requested documentation
• Serve as a liaison with community volunteers and community support groups that occur at The Healing Center
• Maintain cleanliness, sanitation, and upkeep of the facility, performing minor maintenance and cleanup duties as necessary
• Complete the daily Day Supervisor checklist, including conducting tours, attending staff meetings, overseeing the on-call phone, preparing the sound system, assisting with registration at the beginning of shift, greeting late arrivals, and preparation work for opening and closing
• Provide the highest level of customer service to residents, continuously striving to improve the resident experience
• Perform other duties as assigned

Qualifications

Required

• PRSS certified, or willing and able to obtain certification
• Completion of 40 hours of training through the OSDMHSAS Certified Peer Recovery Support Specialist (C-PRSS) program, or ability to obtain within 90 days of hire
• Valid driver's license
• High school diploma or equivalent
• Able to communicate effectively in English, verbally and in writing
• Able to maintain composure in crisis situations
• Reliable and punctual

Preferred

• Experience working with individuals in recovery from addiction
• Related college education
• Experience in conflict resolution
• 5 or more years of experience working with individuals in recovery from addiction, with a related college degree

Core Competencies

• Mission Alignment — Understands presence and care as a direct expression of HIA's mission, distinct from formal teaching or treatment planning
• Compassion — Builds genuine rapport and trust with residents through daily support and encouragement
• Composure — Responds to crisis situations and emergencies with a level head and proper protocol
• Reliability — Consistently completes rounds, checks, and supervisor checklist duties on schedule
• Collaboration — Serves as a clear, consistent liaison between residents and the clinical team

Working Conditions & Physical Requirements

Work Environment

• On site at The Healing Center residential facility
• Schedule is 7:00 AM to 7:00 PM, full-time
• Regular exposure to crisis and emergency situations requiring composure and quick response

Physical Demands

• Ability to stand, walk, and move throughout the facility for extended periods, including rounds and checks
• Ability to respond quickly to crisis or emergency situations at any time during the shift
• Ability to perform minor maintenance and cleanup duties as needed

Faith & Character Requirements

In accordance with HIA's mission as a faith-based organization, all employees are expected to affirm and operate in alignment with HIA's Statement of Faith. Candidates must demonstrate a personal, active Christian faith and lifestyle consistent with HIA's values and Code of Conduct. This requirement is a bona fide occupational qualification pursuant to Title VII of the Civil Rights Act.

Acknowledgment

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, or responsibilities. HIA reserves the right to modify duties and responsibilities as organizational needs evolve.