Family Advocate

Bickford Senior Living; Haslett (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary benefits

Bonus opportunities

Daily pay

401(k) with employer match

Prescription savings plans

Job summary

Bickford Senior Living is seeking a Family Advocate to drive occupancy and revenue while delivering compassionate care. You will conduct personalized tours, follow up with prospective residents and families, and coordinate with the Branch team to ensure a welcoming experience.

The role emphasizes CRM utilization, staff training, and strong relationship-building with community professionals to maximize referrals and smooth move-ins.

Qualifications

• High-school diploma or GED required; bachelor's in sales/marketing preferred.
• Experience in senior housing sales leadership is preferred but not required.
• Proficiency in Microsoft Office; ability to learn new applications.

Responsibilities

• Conduct exceptional, highly personalized tours and follow-ups to prospective residents and families.
• Manage the CRM to ensure follow-up is documented and organized.
• Ensure Branch staff are trained to engage in phone and tour hospitality.
• Help manage the move-in process for a smooth transition to the Branch.
• Identify and build relationships with community professionals to maximize referred leads.
• Ensure Branch is staged to maximize the customer experience.
• Lead weekly and quarterly goal-setting meetings with Branch Leadership.

Skills

Sales leadership

Communication

Organizational skills

Education

High-school diploma or GED

Bachelor’s degree in sales or marketing (preferred)

Tools

Microsoft Office

Job description

Join our DYNAMIC team at Bickford Senior Living as a Family Advocate! The Family Advocate is the sales leader that drives occupancy and revenue in a Bickford Branch. This is done while maintaining a high degree of empathy and compassion for the senior and their family as they journey through the effects of aging.This position offers a full suite of benefits options that vary based on employment status. Some of the benefits include, but are not limited to:Full-time employees are eligible for all benefits (medical, dental, vision, and voluntary products)Bonus Opportunities!Part-time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short-Term Disability,Benefits start the 1st of the month following 30 days of employment!Benefits start on the 1st of the month following 30 days of employmentPrescription savings plansAll employees are eligible for 401(k) with employer matchPay available dailyBonus eligible\"There is no higher calling, no greater purpose than a caregiver. Somehow, we’ve come to believe that caregiving is just for some of us and not all. Yet, at our core, we are all made to love, connect, to extend ourselves in service to others. The question is… do we have the will to love, do what it takes, and risk ourselves in caring, even when the burden is great? In times of happiness and sadness, we are that caregiver” - www.bickfordseniorliving.com/caregivers-manifestoABOUT BICKFORD SENIOR LIVING:Bickford Senior Living is a community of caregivers who are dedicated to doing whatever it takes to enrich our resident’s happiness. Founded in 1991 in Olathe, Kansas, by the Eby Family. Mary Bickford, the matriarch of the family, was the first resident of a Bickford Branch and our namesake. That location became the start of a tradition of caring that has extended to over 50 locations in 7 states. Although Bickford Senior Living has grown in size… we pride ourselves in the family environment that is the foundation on which Bickford has served thousands of residents and employees throughout the years.www.bickfordseniorliving.com/our-storyAt Bickford, you will…Make a Difference Every DayWe are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.Be Part of a Uniquely Supportive CommunityThe care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.Ignite Your PotentialWe believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.Responsibilities:Conduct exceptional, highly personalized tours and unique lead follow-ups to prospective residents and family.Manages the customer relations management tool (CRM) to ensure follow-up is documented and organized.Ensure Branch staff are appropriately trained to engage in phone and tour hospitality.Helps to manage the move-in process to ensure a smooth transition for residents and their families into the Branch.Identify and build relationships with community professionals to maximize referred leads.Ensure Branch is appropriately staged to maximize the customer’s experience.Ensure weekly and quarterly goal-setting meetings are completed with members of the Branch Leadership team.Qualifications:High-school diploma or GED required. Bachelor’s degree in sales or marketing preferred.Experience in senior housing sales leadership is preferred but not required.Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applicationsPossess written and verbal skills for effective communicationCompetent in organizational and time management skillsDemonstrates good judgment, problem-solving, and decision-making skillsA valid driver’s license and a driving record consistent with Bickford’s insurance carrier guidelines.Responsibilities:Conduct exceptional, highly personalized tours and unique lead follow-ups to prospective residents and family.Manages the customer relations management tool (CRM) to ensure follow-up is documented and organized.Ensure Branch staff are appropriately trained to engage in phone and tour hospitality.Helps to manage the move-in process to ensure a smooth transition for residents and their families into the Branch.Identify and build relationships with community professionals to maximize referred leads.Ensure Branch is appropriately staged to maximize the customer’s experience.Ensure weekly and quarterly goal-setting meetings are completed with members of the Branch Leadership team.Qualifications:High-school diploma or GED required. Bachelor’s degree in sales or marketing preferred.Experience in senior housing sales leadership is preferred but not required.Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applicationsPossess written and verbal skills for effective communicationCompetent in organizational and time management skillsDemonstrates good judgment, problem-solving, and decision-making skillsA valid driver’s license and a driving record consistent with Bickford’s insurance carrier guidelines.