Family Advisor

Pennant Group; Rosenberg (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Cambridge Square Assisted Living is seeking a Community Liaison to lead the resident recruitment process by building relationships with prospects and families, and to identify individual candidate needs. The role develops marketing strategies and maintains occupancy in collaboration with the community team.

The position emphasizes excellent communication, customer service, and local travel to engage referral sources and prospective residents and their families.

Qualifications

• Superior communication skills, both written and spoken English.
• Strong customer service orientation with a focus on seniors.
• Experience marketing/selling to seniors or in related healthcare fields.
• Must possess a clean driving record and valid driver’s license.

Responsibilities

• Lead resident recruitment by building relationships with prospects and families.
• Develop and maintain internal and external marketing strategies and referral sources.
• Maintain occupancy levels and track resident movements; central contact for prospects.
• Collaborate with community management on admission/assessment processes.

Skills

Communication skills

Customer service

Marketing and sales

Driving

Education

Degree in marketing or human services

Job description

Cambridge Square Assisted Living is currently seeking a Community Liaison to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community. We are guided by our CAPLICO Core Values:

C elebration

A ccountability

P assion for Learning

L ove One Another

I ntelligent Risk Taking

C ustomer Second (Employee First!)

O wnership

About the Opportunity

Successfully leads the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families and identifies individual candidate’s needs. Develops and maintains productive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks and trends resident movements, is the central point of contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.

Critical Success Factors

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing.
• Ability to communicate a clear vision of the community and its services.
• Dependable and punctual with a professional, competent demeanor.
• Knowledge of the physiology and psychology of the older person.
• Recognizes common signs/symptoms of dementia.
• Demonstrates strong customer service skills and telephone marketing skills.
• Adaptable, flexible and focused on meeting the needs of prospective residents and their families.
• Demonstrate team and business partner skills.

Preferred Qualifications

• Degree in marketing or human services field preferred.
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.
• Proven track record of marketing/sales results.
• An outgoing personality, superior communication skills and strong customer service orientation required.
• Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.
• Must possess a clean driving record and valid state issued driver’s license.
• Local travel required.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.