Fallsway Nurse Manager

Health Care For the Homeless Inc; Baltimore (MD); On-site; USD 90,000 - 135,000; Full time

Job summary

Health Care For the Homeless Inc. seeks a Fallsway Nurse Manager to oversee Medical Assistants in the Adult Medical Clinic at 421 Fallsway. The role includes day-to-day management, training, scheduling, audits, and performance oversight to ensure safe, efficient clinic operations.

The Nurse Manager provides on-the-ground clinical support, direct patient care in weekly sessions, and collaboration within the interdisciplinary team to improve care for underserved populations.

Qualifications

• Current licensure as a Registered Nurse in Maryland.
• BSN required.
• BLS CPR certification required.

Responsibilities

• Supervises Medical Assistants in the Fallsway Adult Medical Clinic; sets expectations, develops schedules, monitors performance and auditing of MA tasks.
• Provides on-the-ground operational and clinical support to MAs and steps in during short staffing to ensure continuity of patient care.
• Performs direct patient care through weekly clinical sessions and collaborates with the multidisciplinary care team.
• Maintains documentation in the electronic health record and supports program changes with the Director of Nursing and Practice Managers.
• Maintains clinical and regulatory standards including infectious disease practices; supports quality improvement activities.

Skills

Interpersonal skills

Time management

Written/Verbal communication

Teamwork

Cultural sensitivity

Education

Maryland RN licensure

BSN required

BLS CPR certification

Job description

Department: NursingReports To: Director of NursingLocation: Main Clinic at FallswayHours: 8:00am - 4:30pmFLSA Status: ExemptSupervisor: YesOverviewReporting to the Director of Nursing, the Fallsway Nurse Manager oversees and supervises Medical Assistants (MAs) within the Adult Medical Clinic at the 421 Fallsway location. This role is responsible for the day-to-day management, training, scheduling, auditing of tasks, and performance oversight of the nursing department to ensure safe, efficient, and high-quality clinic operations.The Fallsway Nurse Manager serves as a key on-the-ground clinical and operational resource, providing real-time support to nursing and clinic teams, including supporting the nursing team by stepping during periods of severe short staffing as needed to maintain patient care and clinic flow. This position also functions as an integral member of the interdisciplinary health care team and provides nursing care in accordance with the duties and responsibilities of the Registered Nurse position.Key Role ResponsibilitiesSupervises MAs in theFallswayAdult Medical Clinic. Sets clear expectations, develops and manages schedules, monitors performance and outcomes, conducts regular audits of MA tasks and workflows, and fosters a culture of open communication, accountability, and continuous improvement through individual supervision and coaching.Oversees MA orientation, training, and competency compliance. Ensures MAs receive appropriate onboarding, ongoing training, and timely completion of required competencies in accordance with agency policies, procedures, and regulatory standards.Provides on-the-ground operational and clinical support to MAs. Serves as a readily available resource for workflow guidance, problem-solving, and real-time support, including directly performing MA duties during periods of severe short staffing to ensure continuity of patient care.Provides direct patient care through a minimum of two (2) clinical sessions weekly, adjusting clinical time as necessary to support clinic capacity, staffing needs, and continuity of care.Performs all duties of the Registered Nurse position. Collaborates with other providers in an integrated, multidisciplinary care team; attends meetings asrequired; engages care team members in problem-solvingregardingclient care; and links clients to behavioral health, psychiatric, dental, and supportive services.Completes documentation of services in a legible mannerin accordance withestablished formats andrequiredtimeframeswithin the electronic health record.Assists the Director of Nursing in developing and implementing program changes and performance improvement activities. Partners closely with the Director of Nursing and Practice Managers to ensure high-quality client care and smooth clinic operations.Maintains clinical and regulatory standards, including infectious disease practices,in accordance withagency protocols.Obtains and shares up-to-date information from scientific and practice literature and other resources to improve quality of care and clinical operations.Formal Education and Training· Current licensure as a Registered Nurse in Maryland· BSN required· BLS CPR certification requiredExperience· Three years of clinical experience as an RN required· One year of supervisory experience preferred· Two years in a community health center or primary care setting as an RN required· Experience working collaboratively in a multi-disciplinary clinical setting is preferred· Experience providing direct care to an underserved population highly preferredSkills· Strong interpersonal skills to interact and maintain relationships with a wide range of personalities· Commitment to self-assessment, as well as giving and receiving constructive feedback· Demonstrated efficiency, organization and good judgment in the use of one’s time and the time of others· Strong written and verbal communication skills· Able to cope with interruptions, be flexible and be a team player· Flexible approach, can work across disciplinary teams in a collaborative style· Culturally sensitive and emotionally intelligent; able to work well with staff and clients from diverse backgrounds· Able to work with ill, disabled, emotionally upset and sometimes hostile individuals