Falcon Jet AOG Tech Support Specialist

Dassault Falcon Jet; Little Ferry (NJ); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Healthcare coverage

Dental & Vision

401k with company match

Life Insurance

Disability Benefits

Paid Time Off

Tuition Reimbursement

Job summary

Dassault Falcon Jet is seeking a Falcon Jet Technical Support Specialist to join our aviation team in Little Ferry, NJ. You will be the expert resolving AOG issues, interfacing with Falcon Jet operators, and coordinating with the Worldwide Front Line for efficient problem-solving.

You will handle customer communications, maintain records, and pursue continuous improvement of safety, performance, and cost-effectiveness while assisting parts procurement and data management.

Qualifications

• Two years of college education in aeronautical maintenance engineering or equivalent A&P classroom training.
• Minimum of two years of work experience with Falcon Jet aircraft systems (avionics, engines, etc.).
• Strong computer and telephone communication skills.
• Willingness to travel as needed.
• Pilot’s license is a plus.

Responsibilities

• Be the Expert: Answer technical questions from Falcon Jet operators and provide multi-faceted support for all AOG issues.
• Record and complete all customer phone contacts in our database, adhering to Department Guidelines.
• Execute the AOG Response process consistently, and step in as the AOG Response Coordinator when needed.
• Coordinate with our Worldwide Technical Front Line team to resolve issues efficiently.
• Analyze and recommend corrective actions for aircraft discrepancies, ensuring timely resolution.
• Review technical materials and manuals, suggesting revisions to enhance safety, performance, and cost-effectiveness.
• Help customers obtain necessary parts from our Spares department to meet technical needs.
• Submit owner information changes and maintain familiarity with electronic maintenance manuals and research tools.
• Attend Worldwide Front Line meetings annually as directed by the Operations Manager.
• Take on other responsibilities as assigned.

Skills

AOG support

Excellent communication

Technical troubleshooting

Customer service

Collaborative work

Education

2 years college in aeronautical maintenance or equivalent A&P

Tools

Computer proficiency

Phone communication

Job description

Dassault Falcon Jet is seeking a Falcon Jet Technical Support Specialist to join our aviation team in Little Ferry, NJ. You will be the expert resolving AOG issues, interfacing with Falcon Jet operators, and coordinating with the Worldwide Front Line for efficient problem-solving.

You will handle customer communications, maintain records, and pursue continuous improvement of safety, performance, and cost-effectiveness while assisting parts procurement and data management.