The Stella Hotel & Ballroom - Front Desk Agent

Aimbridge Hospitality, LLC; Kenosha (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life Insurance

AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Stella Hotel & Ballroom in Kenosha, WI is seeking a Front Desk Agent to warmly welcome guests, check them in smoothly, and help ensure a memorable stay. You’ll be the face of the hotel, coordinating reservations and requests with precision.

This role emphasizes guest service, clear communication with guests and team, quick problem solving, and the ability to multitask check-ins, check-outs, and billing details across shifts.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide guest service excellence and welcoming experience.
• Communicate clearly with guests and team.
• Think quickly and solve problems to ensure guest satisfaction.
• Multitask reservations, check-ins/outs, and financial details.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

If you're looking for a workplace where your contributions are valued and your well‑being truly matters, consider joining us at The Stella Hotel & Ballroom. Our property is nestled in downtown Kenosha, surrounded by vibrant dining, boutique shopping, live entertainment, and the unique charm of Kenosha’s lakefront on the shores of Lake Michigan where you can enjoy various water sports and activities. With scenic trails, outdoor art, and peaceful waterfront views, it’s the perfect place to unwind before or after your shift. At The Stella Hotel, you’re not just part of a team—you’re part of a community. We honor birthdays and work anniversaries every month with a special cake celebration, making sure every milestone feels appreciated. You’ll feel the energy of a workplace that values connection, recognition, and the people who make hospitality come alive. Whether you’re exploring the local community or enjoying the warm, welcoming atmosphere within the hotel, you’ll find a workplace that feels both inspiring and supportive.