Comfort Inn- Front Desk Agent

Scott Enterprise Hotels, Ambassador, and Corporate Divisions; Erie (Erie County); On-site; USD 26,000 - 34,000; Full time

Job summary

Scott Enterprise Hotels, Ambassador, and Corporate Divisions in Erie, PA, seeks a Front Desk Agent responsible for guest check-in/out, reservations, and delivering outstanding service. The role emphasizes greeting guests, handling phone inquiries with professional etiquette, processing payments, and maintaining daily logs, PMS equipment, and safety procedures.

Weekend availability is required; candidates should be proactive, punctual, and able to coordinate with other shifts to ensure smooth

Qualifications

• Must work weekends.
• Provide excellent customer service during reservations, check-in/out.
• Balance daily accounting records and paperwork.

Responsibilities

• Check guests in and out accurately.
• Sell rooms to walk-ins and reservations using procedures.
• Answer calls with proper etiquette; provide guest information.
• Maintain cash handling and paperwork; update daily logs.
• Ensure PMS equipment is functioning and secured.
• Provide exceptional guest service and professional conduct.
• Communicate with other shifts about status of rooms and issues.
• Assist in training new associates.

Skills

Customer service

Reservations

Cash handling

Multitasking

Telephone etiquette

Tools

PMS system

Job description

Job description

• WEEKENDS A MUST!!

SUMMARY

Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques.
• Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
• Follows the “stick to the basics policy”. Encourages use of the company operated restaurants.
• Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book.
• Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
• Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times.Observes the company’s 10-4 rule. Immediately addresses all guest requests. Never says “no” to a guest request for information-finds the answer.
• Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
• Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.

Work setting:

• In-person

Work Location: In person