CHILD SUPPORT SPECIALIST TRAINEE

Illinois Comptroller; Springfield (IL); On-site; USD 53,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

Paid Holidays

Paid Sick Leave

Job summary

Illinois Department of Healthcare and Family Services is seeking a Child Support Specialist Trainee in Sangamon County. You will participate in an agency-sponsored training program and assist with calculating financial obligations and reviewing orders for entry.

The role requires education or equivalent experience in social services or finance and offers a comprehensive benefits package, with potential remote options for certain positions.

Qualifications

• Requires 4 years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field.
• Alternatively, 2 years of college with finance coursework plus 4 years of experience in Child Support Enforcement, or 8 years of paraprofessional experience in Child Support Enforcement.

Responsibilities

• Participates in a 12-month agency-sponsored training program.
• Assists staff with calculating financial obligations and support balances.
• Interprets and reviews support orders for case review and entry.
• Handles customer service issues by phone, mail, and e-mail.
• Gathers data via interviews and prepares petitions from IV-D agencies.
• Assists with establishing, modifying, and enforcing court orders.

Skills

Customer Service

Data Entry

Education

College degree (4 years) in psychology, sociology, social welfare, business administration, or finance

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:55969

BPIS: 11768, 11221, 09725
Opening Date: 09/23/2026
Closing Date: 10/07/2026
Agency: Department of Healthcare and Family Services
Class Title:CHILD SUPPORT SPECIALIST TRAINEE - 07200
Skill Option:None
Bilingual Option:None
Salary: Salary: Anticipated Starting Salary (Effective 7/1/26) $4747 a month; Full Range $4747 - $6446 a
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 3
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Essential Functions

• Under immediate supervision, participates in an agency-sponsored child support services training program of up
  to twelve months in duration
• Assists staff with calculating financial obligations and support balances related to child support accounts
• Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, forcase review and entry into the system
• Assists with resolving customer service issues through direct customer contact or with other state agencies, legalpartners, etc., by phone, written correspondence, and e-mail
• Receives training in and assists with gathering data via face-to-face interviews and other sources and/or reviews
  and prepares petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs)
• Assists with managing the establishment, modification, and enforcement of court orders
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove
• Requires education and experience equivalent to four (4) years of college with coursework in psychology, sociology, social
  welfare, business administration, or finance or equivalent educational attainment in a related field; or education and
  experience equivalent to two (2) years of college with a minimum of eight (8) semester hours in finance and four (4) years of experience in the Child Support Enforcement program area; or eight (8) years of experience performing paraprofessional
  functions in the Child Support Enforcement program area.

Conditions of Employment

• Requires the ability to pass a national background check prior to employment due to accessing confidential federal taxinformation
• Requires the ability to utilize and maintain state issued equipment such as a laptop
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

This positionDOES NOT contain “Specialized Skills” (as that term is used in CBAs).

Employees receive a robust benefit package including:

• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.HFS is an equal opportunity employer.