Fair Hearing & Benefits Resolution Specialist

City of New York; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

City of New York’s Fair Hearing Administration seeks an Associate Benefits Opportunity Specialist to coordinate resolutions of adverse actions affecting CA, SNAP, and Medicaid, and to prepare evidence packets for hearings. You will conduct in-person or telephone conferences, explain rights, and notify staff of required actions.

The role requires strong written communication, understanding of NYS social service policy, and the ability to manage case queues in a fast-paced public service

Qualifications

• Four-year high school diploma and three years of full-time social/human services experience or related setting.
• Bachelor’s degree with 18 months of related experience as described above.
• College credits may substitute work experience at 60 credits per 9 months; minimum 18 months experience.

Responsibilities

• Conduct conferences with Cash Assistance recipients to resolve agency actions on CA, SNAP, and Medicaid.
• Review case data in systems (WMS, POS, SEAMS, etc.) to verify actions and NOI/decisions.
• Prepare electronic Fair Hearing evidence packets for OAH presentations.
• Explain Fair Hearing rights to clients and notify staff of required actions.
• Monitor and route cases via FHEMS; ensure timely completion of work.
• Serve as a liaison for client complaints and provide referrals when needed.
• Respond to inquiries from outside agencies and central office.

Skills

Communication

Writing

Analytical thinking

Time management

MS Office

Education

High school diploma + 3 years experience

Bachelor’s degree + 18 months experience

College credits substitution option

Tools

FHEMS

WMS

POS

NYCWAY

WARM

PAM

CARS

SEAMS

Job description

City of New York’s Fair Hearing Administration seeks an Associate Benefits Opportunity Specialist to coordinate resolutions of adverse actions affecting CA, SNAP, and Medicaid, and to prepare evidence packets for hearings. You will conduct in-person or telephone conferences, explain rights, and notify staff of required actions.

The role requires strong written communication, understanding of NYS social service policy, and the ability to manage case queues in a fast-paced public service