Fair Fares Client Support Specialist

NYC Department of Social Services; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

NYC Department of Social Services is seeking Eligibility Specialist II to serve as a Fare Fares Agent. You will handle calls, verify eligibility, assist applicants with Fair Fares applications, and ensure complete submissions for processing.

The role requires working at a fixed location in Jamaica, NY and coordinating with supervisors on complex issues. The position emphasizes excellent communication, accuracy, and empathy in assisting low-income New Yorkers with essential subway and bus

Qualifications

• Completion of 30 semester credits at an accredited college or university; or
• A four-year high school diploma or its educational equivalent and one year of relevant experience.
• Experience with public assistance, social services or related programs is a plus.

Responsibilities

• Answer calls from the public and DSS clients about the Fair Fares NYC program.
• Verify demographic information and eligibility using the Fair Fares Web app and knowledge base.
• Review application packages for completeness and follow up on missing items.
• Submit completed applications and navigate IQ to handle inquiries.
• Escalate emergencies to call center leadership as needed.

Skills

Communication

Customer service

Microsoft Office

Education

30 semester credits

High school diploma + experience

Tools

ServiceNow

IQ Intranet

Job description

NYC Department of Social Services is seeking Eligibility Specialist II to serve as a Fare Fares Agent. You will handle calls, verify eligibility, assist applicants with Fair Fares applications, and ensure complete submissions for processing.

The role requires working at a fixed location in Jamaica, NY and coordinating with supervisors on complex issues. The position emphasizes excellent communication, accuracy, and empathy in assisting low-income New Yorkers with essential subway and bus