ENROLLMENT SPECIALIST

City of New York; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

City of New York is seeking a Community Associate to function as an Enrollment Specialist for the Fair Fares program. The role involves meeting with consumers, reviewing documents for completeness, and enrolling eligible residents in the Fair Fare program at various walk-in locations across NYC.

The Enrollment Specialist handles sensitive documents with confidentiality, navigates the enrollment database, and communicates program requirements.

Qualifications

• High school graduation or equivalent with three years of experience in community work or related duties.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Enroll participants at walk-in locations, review documents, and gather required information.
• Navigate the enrollment database and input demographic data accurately.
• Finalize and submit Fair Fare applications and inform applicants of missing information.
• Coordinate information sessions and outreach across the five boroughs.

Skills

Public speaking

Data entry

Customer service

Discretion/confidentiality

Education

High school degree or equivalent

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Supportive Programs and Initiatives (SPI), Fair Fares program Division is a Mayoral initiative to subsidize NYCT fares initiative designed to provide accessible discount for NYCT subways and eligible local bus service to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as New York City residents who are living at or below the federal poverty line.

Working under direction of the Enrollment Specialist Supervisor for Fair Fares, the Enrollment Specialist will be responsible for the enrollment of consumers at walk-in locations throughout the city. He/she will meet with the consumers, review all necessary documents, access database, and gather all necessary information from the consumer while completing the enrollment and application process. Enrollment will also include scanning all documents into the database. As the Enrollment Specialist the position will be dealing with highly sensitive documents, confidentiality and discretion is important to the role. In this role the enrollment specialist will be responsible for answering questions and providing information about the discount and requirements for the program; review consumers' documents for completeness; navigate the enrollment database; maintain equipment; and finalize consumers' complete Fair Fare enrollment application packages.

SPI, Fair Fares Program is recruiting for one (1) Community Associate, to function as an Enrollment Specialist, who will perform the following:

• Verifies and enrolls participant referrals daily: Walk-In, electronically and/or telephonically. Reviews consumers' documents for completeness; ensures Fair Fares consumers have all necessary paperwork and documentation required to complete the Fair Fares application process. Documentation will be reviewed and authenticated as "official" documentation while maintaining the highest level of confidentiality and discretion. The Enrollment Specialist will be required to undergo mandatory specialized training in how to review and authenticate official documentation.
• Reviews FF database throughout the day and ensures all program consents are signed. Navigates the enrollment database; scans all authenticated official documents into the database; data enters all demographic and relevant consumer information necessary to process the completed application; and ensures that all information is entered accurately.
• Finalizes and submits the consumers complete Fair Fare application; reviews to ensure that all necessary documents and/or other relevant information are obtained from the consumer. Notifies consumers of required, missing documentation, and direct those consumers to return the missing information according to program procedure. The Enrollment Specialist will be responsible for informing consumers of how to obtain official documents from local, state and/or information for submission of complete applications. Responds to consumer questions and concerns in a timely manner.
• Coordinates communication around site-specific issues under direction from his or her supervisor; responsible for creating, organizing, scheduling, and presenting information to community audiences via public speaking (conducting information sessions and setting up information tables), flyers, brochures, and other relevant mediums. Coordinate's efforts to facilitate communications at the various locations throughout the five boroughs of New York City to support consumers in the Fair Fare enrollment process and provides adequate personnel coverage.

Hours/Shift: Monday - Friday; 9am - 5pm

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.