Failure Analysis Engineer (FAE) (EPD II)

Foxconn Industrial Internet - FII; San Jose (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Ingrasys Technology USA, Inc is looking for a Failure Analysis Engineer to conduct failure analysis and repairs for products such as motherboards and servers. You will analyze customer complaints, conduct root cause analysis, and maintain documentation.

The ideal candidate will have a Bachelor's degree and at least 3 years of experience in manufacturing testing, along with strong analytical skills and a customer service mindset. This role is full-time, temporarily located in San Jose, CA.

Qualifications

• Minimum 3 years of experience in manufacturing test environments.
• Self-motivated with a strong desire to learn new technologies.
• Fluency in English, proficiency in Mandarin is a plus.

Responsibilities

• Conduct failure analysis and repairs for products.
• Analyze customer complaints and provide solutions.
• Maintain detailed documentation of test procedures.

Skills

System level testing

Analytical skills

Problem-solving

Communication skills

Customer service mindset

Linux/Unix/Python familiarity

Education

Bachelor's degree in Electrical & Computer Engineering or Computer Science

Job description

Failure Analysis Engineer (FAE) (EPD II)

Ingrasys Technology USA, Inc

What You’ll Do

• Conduct failure analysis and repairs for products such as motherboards, GPU computing cards, and servers.
• Analyze customer complaint issues and provide detailed solutions.
• Perform root cause analysis on defects, deliver feedback, and prepare comprehensive reports.
• Identify, document, and track bugs and issues, and work with development teams to resolve them.
• Monitor server performance and stability during testing.
• Analyze test results and provide detailed reports on server performance and issues.
• Work closely with software developers, system administrators, and other stakeholders to ensure seamless integration and functionality of server systems.
• Participate in design reviews and provide feedback on system architecture and design.
• Maintain detailed documentation of test procedures, results, and any issues encountered.
• Create and update user manuals and technical documentation as needed.
• Collaborate with cross-functional teams for comprehensive test plans and test cases for server systems.

What You’ll Bring

• Bachelor's degree in Electrical & Computer Engineering, Computer Science or related study.
• Ideal to have minimum 3 years of experience with system level test in manufacturing test environments in terms of architecture/design, execution, data collection, analysis, correlations.
• Self-motivated with a strong desire to learn and adapt to new technologies and processes.
• A strong customer service and satisfaction mindset.
• Flexibility and the ability to work effectively in a dynamic, high-pressure manufacturing environment.
• Strong commitment to meeting deadlines and achieving production goals.
• Strong analytical and problem‑solving skills.
• Experience in handling electronic products or related hardware is a plus.
• Excellent communication skills for collaboration with cross-functional teams and reporting findings.
• Fluent in English; proficiency in Mandarin is a plus but not required.
• Helpful to have familiarity with Linux/Unix/Python.
• Must be able to lift up to 50 lbs.

Job Type: Full-Time

Pay Rate: $90,000 - $125,000 annually (depends on experience)

Work Location: temporarily San Jose, CA until move to new facility in Sunnyvale, CA in late 2026 (on‑site daily)

Ingrasys Technology USA, Inc is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.

Ingrasys Technology USA, Inc participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.