Faculty Excellence Portal Business Analyst

North Carolina State University; Raleigh (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Programs

Paid Time Off & Other Leave

Job summary

North Carolina State University in Raleigh, NC seeks a Faculty Excellence Portal Business Analyst to translate business needs into effective system solutions for the Faculty Excellence Portal. You will work with the Office for Faculty Excellence, campus stakeholders, and IT partners to analyze workflows, implement enhancements, and ensure reliable performance for faculty operations.

The role involves requirements gathering, testing, SME training, and ongoing support across multiple projects,

Qualifications

• Bachelor's degree in information technology, business administration, or a related field and at least two years of relevant business analysis or enterprise application support experience.
• Experience configuring and supporting software applications, including managing system configuration, security, forms, reports, scheduled tasks, or comparable admin functions.
• Demonstrated ability to manage multiple projects and meet deadlines while collaborating with stakeholders and IT teams.

Responsibilities

• Analyze business needs and develop functional specifications to design, configure, and enhance the Faculty Excellence Portal (FEP).
• Coordinate SDLC activities, manage requirements, and ensure on-schedule delivery with campus and IT partners.
• Perform testing, regression analysis, documentation, and post-deployment support to ensure system reliability and user satisfaction.

Skills

Business analysis

SDLC

Microsoft Office

Google Apps

Requirements gathering

Education

Bachelor's degree in IT/business admin

Tools

Microsoft Office

Google Apps

Visio or Lucidchart

Job description

Posting Information

Posting Number: PG194976EP

Internal Recruitment: No

Working Title: Faculty Excellence Portal Business Analyst

Anticipated Hiring Range: Commensurate with education and experience (anticipated hiring range $70,000-$80,000)

Work Schedule: Monday through Friday, 8 am to 5 pm (additional work outside of standard hours may be required due to business needs)

Job Location: Raleigh, NC

Department: Office for Faculty Excellence

About the Department: The Office for Faculty Excellence (OFE) is a unit within the Office of the Executive Vice Chancellor and Provost. The Provost is the chief academic officer under the Chancellor and is responsible for review and approval of all academic programs and policies, and the appointment, promotion, and compensation of the faculty. OFE supports faculty development and leadership development programming for faculty at all stages of their careers.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Essential Job Duties

As the Faculty Excellence Portal Business Analyst, you will support the development, implementation, and ongoing improvement of the Faculty Excellence Portal (FEP), translating business needs into effective system solutions that support faculty-related processes and university operations. Working with the Office of Faculty Excellence (OFE), campus stakeholders, and IT partners, you will analyze workflows, coordinate system enhancements, conduct testing, and resolve functional issues to ensure reliable system performance and a positive user experience.

Key Responsibilities:

Business Analysis & Solution Development

• Partner with OFE and campus stakeholders to analyze business needs, develop functional specifications in order to design, configure, and enhance the Faculty Excellence Portal (FEP) application.
• Assist in the design and implementation of practical, cost-effective business solutions that integrate seamlessly within the current FEP business processes and workflows.

System Implementation & Project Management

• Assist in the project management life cycle (SDLC), from requirements gathering through workflow implementation and post-migration validation.
• Coordinate development activities, monitor project progress, and collaborate with campus and IT partners to ensure projects are completed accurately and on schedule.
• Support system configuration, testing, reporting, Subject Matter Expert (SME) training, and ongoing operational support.

Testing, Quality Assurance & Technical Support

First level (Tier 1) support, responding to and tracking support requests.

• Perform detailed business analysis, solution development, regression testing, and quality assurance activities to ensure system reliability and functionality.
• Develop and maintain documentation, communicate project status, and support continuous system improvements through effective troubleshooting and issue resolution.
• Assist customers with defining requirements, implementing solutions, testing enhancements, and resolving functional issues in a timely and effective manner.

If you are someone who enjoys solving complex business and functional challenges, collaborating with varied stakeholders, and developing enterprise solutions that support research and innovation, we encourage you to apply. If you thrive in a collaborative environment, have a passion for continuous improvement, and are committed to delivering high-quality systems and exceptional customer service, we'd love to have you join the Faculty Excellence team.

Other Responsibilities

In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Qualifications

Minimum Education and Experience

Bachelor's degree in information technology, business administration, or a related field and at least two years of relevant business analysis or enterprise application support experience; or an equivalent combination of education and experience.

Other Required Qualifications

• Experience in configuring and supporting software applications, including managing system configuration, security, forms, reports, scheduled tasks, or comparable administrative functions.
• Proficiency with Microsoft Office, Google Apps (Docs, Sheets, Forms, etc.)
• Demonstrated experience analyzing business requirements, identifying problems, and developing practical solutions that support business processes and customer needs.
• Experience working through all phases of the Software Development Life Cycle (SDLC), including requirements gathering, business analysis, solution design, testing, documentation, implementation, and post-deployment support.
• Demonstrated ability to manage multiple concurrent projects, balance competing priorities, and meet deadlines while collaborating effectively with business stakeholders, technical teams, and leadership.
• Experience planning, executing, and documenting testing activities, including functional, regression, or user acceptance testing, to ensure system quality and reliability.
• Demonstrated ability to communicate technical and functional information effectively through written documentation and verbal communication with both technical and non-technical audiences.

Preferred Qualifications

• Familiarity with process flowcharting tools, such as Microsoft Visio or Lucidchart etc.
• Experience in higher education, particularly with faculty workflows and processes.
• Experience analyzing spreadsheet data and developing data visualizations and dashboards.

Required License(s) or Certification(s)

N/A

Valid NC Driver's License required

No

Commercial Driver's License required

No

Recruitment Dates

Job Open Date: 10/26/2026

Anticipated Close Date: 11/09/2026; if posting is still active we are accepting and reviewing applications.

Position Details

Position Number: 00112404

Position Type: EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event

Department ID: 350101 - Office for Faculty Excellence

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.