Factory Serviceability Lead

Schneider Electric; Buffalo (NY); On-site; USD 102,000 - 152,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible work arrangements

Paid family leave

Well-being programs

Holidays & PTO

Job summary

Schneider Electric in Buffalo, NY is seeking a Factory Serviceability Lead to coordinate end-to-end supply chain and service spare parts flows. You will link Manufacturing with GSC Service Warehouses to ensure accurate planning, timely execution and strong service parts availability.

The role requires leadership in production planning, forecasting, and cross-functional collaboration across plant operations, planning, and global supply chain partners.

Qualifications

• Strong experience in production planning, supply chain operations or manufacturing control.
• Analytical and detail oriented, with proven expertise in scheduling, forecasting and flow optimization.
• Skilled in managing complex material flows and navigating cross functional processes. Comfortable working within ERP environments.

Responsibilities

• Act as the primary operations contact between the Buffalo plant and GSC Services warehouses.
• Define transportation routes, lead times, Incoterms, and other logistics parameters.
• Establish MOQ, production lead time, standard cost, and payment terms aligned to supply chain needs.
• Develop and maintain demand forecasts in partnership with GSC Services teams.
• Lead the Master Production Plan (MPP) process to align production capacity with service demand.
• Monitor plant shipment performance and OTD to confirm production lead times.
• Drive continuous improvement initiatives for scheduling, forecast accuracy and efficiency.
• Validate spares dimensions, weights, labels, quantities, and imagery for service items.

Skills

Production planning

Supply chain operations

Manufacturing control

Scheduling

Forecasting

Flow optimization

ERP systems

Tools

ERP systems

Job description

Factory Serviceability Lead

Buffalo NY

About the Role:

Schneider Electric has an outstanding opportunity for a Factory Serviceability Lead to support our Buffalo plant. In this role, you will serve as the central link between Manufacturing and our GSC (Global Supply Chain) Services Warehouses, assuring accurate planning, timely execution and world class service parts availability.

What will you do?

As the Factory Serviceability Lead, you will be responsible for defining, coordinating, and maintaining end to end operational flows that enable the efficient production and distribution of service spare parts. Key responsibilities include:

Operational & Supply Chain Flow Management

• Act as the primary operations contact between the Buffalo plant and GSC Services warehouses.
• Define transportation routes, lead times, Incoterms, and other logistics parameters.
• Establish MOQ, production lead time, standard cost, and payment terms aligned to supply chain needs.
• Develop and maintain demand forecasts in partnership with GSC Services teams.

Production Planning & Performance Monitoring

• Lead the Master Production Plan (MPP) process to align production capacity with service demand.
• Monitor plant shipment performance, especially during ramp-up phases, and measure OTD (On Time Delivery) to confirm production lead times.
• Drive continuous improvement initiatives that enhance scheduling, forecast accuracy and operational efficiency.

Spares Industrialization & Data Readiness

• Support spares industrialization (PQR) by validating dimensions, weights, labels, quantities, and product imagery for service items.
• Manage Oracle system updates including sourcing logic (0J, cross sell), serviceability configuration, and price list uploads.

Procurement & Ordering Coordination

• Request and coordinate BPA (Buyer Purchase Agreement) setup to ensure accurate pricing in MRS.
• Facilitate ordering flows between hubs and the factory—IO (hub orders to service hub) and PO (service hub to plant).
• Verify plant inventory readiness and confirm RTS (Release to Sales) status for service parts.

What will make you successful?

• Strong experience in production planning, supply chain operations or manufacturing control.
• Analytical and detail oriented, with proven expertise in scheduling, forecasting and flow optimization.
• Skilled in managing complex material flows and navigating cross functional processes. Comfortable working within ERP environments.
• Effective communicator who collaborates easily with plant operations, planning, warehousing and global supply chain partners.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job related skills, experience and relevant education or training.

Schneider Electric is there when it matters most to you.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well being programs, 12 holidays per year and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation youth education initiatives and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.