Factory Service Technician

NOVOMATIC Americas; Buffalo Grove (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental and vision

Company paid disability

401K with company match

Paid holidays and PTO

Job summary

NOVOMATIC Americas is seeking a Factory Service Technician to assemble games to exact specifications and perform quality checks on production lines.

You will modify hardware, upgrade firmware, and utilize drills and tools to meet customer requirements while maintaining safety and documentation. Occasional travel supports customer service and training needs in North America.

Qualifications

• Ability to read, analyze, and interpret electronic drawings and diagrams.
• Skilled with hand and power tools for assembly and repair.
• Strong troubleshooting and diagnostics of gaming devices.
• Proficient communication with management and customers.
• Capable of lifting up to 75 lbs as needed.
• Basic computer and office software skills.
• Ability to obtain gaming license as required.

Responsibilities

• Assemble gaming devices to customer specifications and test for quality.
• Repair and modify hardware and update firmware as needed.
• Interpret manuals to set up electronic/production systems.
• Use test equipment to evaluate performance and reliability.
• Travel up to 10% to support customers and service issues.
• Maintain a clean, organized production area and report data.
• Provide timely communication on issues affecting completion.

Skills

Reading schematics

Hand tools

Troubleshooting

Communication

Lifting 75 lbs

Microsoft Office

Gaming hardware knowledge

Tools

Power tools

Electronic testing equipment

Drills

Firmware updates

Job description

NOVOMATIC Group of Companies is the largest gaming technology company in Europe expanding its business to North America. NOVOMATIC is an integrated, global gaming company producing, distributing, and operating high tech gaming equipment in well-regulated markets around the world. Our U.S.-subsidiary focuses on the distribution of gaming equipment in the North American and Caribbean markets.

Job Summary

The Factory Service Technician works in-house to assemble games to certain specifications. They have a strong sense of quality control and efficiency on the production line. This will be a direct workload with the NOVOMATIC product line, making modifications to hardware and using tools such as drills, parts adjustment, and building to customer specifications. Additional tasks will be assigned, as necessary.

Essential Duties And Responsibilities

• Be able to apply electronic, mechanical, and electrical principles and theories in testing, troubleshooting, and repairing computerized gaming equipment.
• Interpret technical manuals in setting up and troubleshooting electronic systems and components.
• Utilize standard test equipment to conduct functional, operational, environmental and life testing to evaluate performance and reliability of prototype and production gaming equipment.
• Analyze and interpret test data.
• Assemble gaming devices to customer specifications and test to confirm gaming devices pass Quality test.
• Be able to exchange peripherals and program them to specifications.
• Upgrade gaming device software and firmware.
• Keep customers advised of all issues impacting on the completion of any service-related issues.
• Travel up to 10% as needed to support NOVOMATIC’s customers with any service-related issues and to help resolve customer needs regarding the products.
• Maintain a good working knowledge of the product line and its application within the marketplace by participating in both internal and external training as needed.
• Able to evaluate, repair and clean returned equipment from customers.
• Able to use equipment to move machines around the production area.
• Maintain a clean and organized production area.
• Work overtime as required.
• Other duties as assigned.

Requirements

SKILLS/QUALIFICATIONS

• Ability to read, analyze, and interpret electronic drawings and diagrams.
• Skilled in working with various hand tools and power tools.
• Ability to draft reports, business correspondence, and communicate with management.
• Able to lift up to 75lbs or more as needed.
• Ability to professionally interface and respond to questions from customers, sales personnel, and others within the company as required.
• Skilled in problem solving, troubleshooting and diagnostics of gaming devices.
• Basic computer and network skills.
• Basic Microsoft Office (Word, Excel, and Outlook).
• Able to obtain and maintain gaming license in any jurisdiction as needed.
• Ability to work in a demanding environment.
• Excellent verbal and written communication.

Standard Benefits

NOVOMATIC Americas offers a range of available benefits to all employees, including available medical, dental and vision programs. Company paid, short-term and long-term disability and basic life insurance. Other benefits include PTO accrual, paid holidays and company matched 401K.

NOVOMATIC Americas Sales, LLC is an Equal Opportunity Employer and does not discriminate against applicants for employment because of race, color, sex, age, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Candidates are subject to pre-employment drug screens and background checks