Factory Service Operations Supervisor

HME; Carlsbad (CA); On-site; USD 73,000 - 86,000; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks paid vacation

Paid holidays

Medical, vision, dental coverage

Pet insurance

Life insurance

401K contributions

Job summary

HME seeks a Factory Service Operations Supervisor to lead supervision, coordination and training of staff in a fast-paced environment. You will manage performance, implement training programs, and ensure adherence to policies while driving productivity and quality across the factory service unit.

Experience with LEAN manufacturing and ERP systems, especially Microsoft AX, is required. This role emphasizes cross-training, inventory accuracy, and collaboration with the Factory Service Manager to

Qualifications

• 6+ years related experience in manufacturing operations or supervision.
• Experience with ERP systems required; Microsoft AX preferred.
• Associates Degree strongly preferred.
• Travel: 0%.

Responsibilities

• Supervises, coordinates, and trains staff to meet production demands.
• Performs performance appraisals and salary recommendations.
• Manages daily performance and provides feedback to staff and management.
• Owns training programs and ensures work instructions are followed.
• Cross-trains personnel to improve productivity and flexibility.
• Collaborates with other departments and IT to optimize ERP use.
• Monitors inventory levels and ensures accuracy of repairs and materials.

Skills

Supervisory leadership

Customer service

Verbal & written communication

Presentation delivery to senior mgmt

Data analysis

LEAN manufacturing

ERP systems

Microsoft AX

Inventory control

Microsoft Office (Outlook, Teams)

Excel

PowerPoint

Education

Associate degree

Tools

ERP systems (Microsoft AX)

Outlook

Teams

Excel

Word

PowerPoint

Job description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Factory Service Operations Supervisor.

What You Will Do In The Position

Supervision, Coordination, and Training of Staff

• Monitors inventory levels and customer demand and manages work assignments as needed to meet requirements
• Hires and trains staff
• Conducts performance appraisals and makes salary recommendations
• Monitors day-to-day performance and provides feedback to employees and management
• Follows HME employee policies and ensures department personnel follow them as well
• Resolves employee complaints or work performance issues on a timely basis
• Owns training program for supervised personnel, ensuring work instructions are maintained and followed to maximize productivity and quality
• Ensures personnel are cross-trained on different tasks to drive ergonomic work diversity and maintain department agility and flexibility
• Engages and challenges personnel to leverage their talents and interests to achieve world-class performance
• Develops and spotlights personnel with potential leadership capability and interest to create a bench of future HME leaders
• Advices Factory Service Manager of anticipated manpower and expense requirements to support the budgeting process

Process Ownership

• Works with other departments as appropriate to assure efficient and accurate execution of assigned responsibilities
• Implements plans and changes to maximize assigned functional quality
• Ensures work area is clean and organized, providing an environment conducive to a world-class operation
• Owns internal processes for operational tasks, maximizing productivity and quality
• Works with IT department to enhance and improve company ERP systems
• Responsible for Factory Repair unit and material inventory accuracy and availability
• Works with Factory Service Manager to plan for material obsolescence
• Responsible for Factory Service label system
• Performs all other job responsibilities as assigned.

What You Will Need To Succeed

• Strong supervisory and customer service skills.
• Excellent verbal and written communication skills.
• Experience delivering presentations to senior management desired.
• Working knowledge of PC operations and programs including Outlook and Teams.
• Strong data analysis skills.
• Experience with Microsoft Office Suite including Word, Excel & PowerPoint.
• Experience with LEAN manufacturing principles.
• Experience with ERP systems required, Microsoft AX preferred.
• Experience with inventory control systems and processes.
• 6+ years related experience.
• Associates Degree - strongly preferred.
• Travel: 0%.

The posted pay range, $72,500 - $86,000, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 50 pounds with assistance.