Factory Service Operations Supervisor

HM Electronics Inc; Carlsbad (CA); Hybrid; USD 73,000 - 86,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid vacation 3 weeks

Paid holidays

Medical insurance

Vision insurance

Dental insurance

Pet insurance

Life insurance

401K

Job summary

HM Electronics Inc in Carlsbad, CA is seeking a Factory Service Operations Supervisor to lead the service team, manage training, and align daily work with quality standards. You will monitor inventory, schedule workload, hire and develop staff, and drive continuous improvement across the repair unit.

The role emphasizes cross-functional collaboration with IT and other departments, ownership of internal processes, and the use of LEAN and AX ERP to maximize productivity and accuracy in a

Qualifications

• Strong supervisory and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of PC operations and programs including Outlook and Teams.
• Experience with Microsoft Office Suite including Word, Excel & PowerPoint.
• Experience with LEAN manufacturing principles.
• Experience with ERP systems (Microsoft AX preferred).
• Experience with inventory control systems and processes.

Responsibilities

• Supervises, coordinates, and trains staff.
• Monitors inventory levels and assigns work to meet demand.
• Hires and trains staff; conducts performance appraisals.
• Monitors day-to-day performance and provides feedback.
• Ensures department policies are followed and issues resolved promptly.
• Owns training program and improves work instructions for productivity.
• Ensures cross-training to drive agility in the department.
• Develops high-potential staff for future leadership within HME.
• Budgets manpower and expenses with Factory Service Manager.

Skills

Supervisory experience

Customer service

Outlook/Teams

MS Office (Word/Excel/PowerPoint)

LEAN manufacturing

ERP systems

Inventory control

Education

Associates Degree

Tools

Microsoft AX

Job description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for aFactory Service Operations Supervisor.

What you will do in the position:

Supervision, Coordination, and Training of Staff

• Monitors inventory levels and customer demand and manages work assignments as needed to meet requirements
• Hires and trains staff
• Conducts performance appraisals and makes salary recommendations
• Monitors day-to-day performance and provides feedback to employees and management
• Follows HME employee policies and ensures department personnel follow them as well
• Resolves employee complaints or work performance issues on a timely basis
• Owns training program for supervised personnel, ensuring work instructions are maintained and followed to maximize productivity and quality
• Ensures personnel are cross-trained on different tasks to drive ergonomic work diversity and maintain department agility and flexibility
• Engages and challenges personnel to leverage their talents and interests to achieve world-class performance
• Develops and spotlights personnel with potential leadership capability and interest to create a bench of future HME leaders
• Advises Factory Service Manager of anticipated manpower and expense requirements to support the budgeting process

Process Ownership

• Works with other departments as appropriate to assure efficient and accurate execution of assigned responsibilities
• Implements plans and changes to maximize assigned functional quality
• Ensures work area is clean and organized, providing an environment conducive to a world-class operation
• Owns internal processes for operational tasks, maximizing productivity and quality
• Works with IT department to enhance and improve company ERP systems
• Responsible for Factory Repair unit and material inventory accuracy and availability
• Works with Factory Service Manager to plan for material obsolescence
• Responsible for Factory Service label system
• Performs all other job responsibilities as assigned.

What you will need to succeed:

• Strong supervisory and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of PC operations and programs including Outlook and Teams
• Experience with Microsoft Office Suite including Word, Excel & PowerPoint.
• Experience with LEAN manufacturing principles
• Experience with ERP systems required, Microsoft AX preferred.
• Experience with inventory control systems and processes
• 6+ years related experience
• Associates Degree - strongly preferred
• Travel: 0%

The posted pay range, $72,500 - $86,000 , is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 50 pounds with assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.