Factory IT Support Technician — Startup Ramp & On-site

Socket.dev; Prince George (VA); On-site; USD 33,000 - 59,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee stock purchase plan

Paid time off

Job summary

Socket.dev is seeking an IT Support Technician to support a new factory startup in Prince George, VA. The role involves hands-on IT bring-up, supporting end-user devices, applications, and infrastructure on-site in a fast-paced manufacturing startup environment.

Responsibilities include PC imaging, software deployment, remote support, and collaborating with IT leadership, facilities, and manufacturing teams during startup and steady-state operations.

Qualifications

• High School diploma or equivalent.
• 2-5 years of IT support experience or equivalent.
• A+ certification is desirable.
• Knowledge of Microsoft applications and utilities.

Responsibilities

• Load and verify software packages.
• Troubleshoot and resolve end-user issues.
• Install and configure PCs and peripherals.
• Resolve site-level incident management requests.
• Populate Knowledge Database and Configuration Management Database as appropriate.
• Manage queues and adhere to SLAs and KPIs.
• Provide remote support for off-site users.
• Purchase software and hardware via PO process.
• Administer user accounts using Active Directory.
• Support mobile device enrollment and troubleshooting.
• Maintain inventory of computer parts and logs of repairs.
• Provide training and technical assistance to users.

Skills

End-user support

Active Directory

Microsoft Windows

A+ certification

Customer service

Troubleshooting

Education

High School diploma

Tools

Active Directory

Microsoft Office

Job description

Socket.dev is seeking an IT Support Technician to support a new factory startup in Prince George, VA. The role involves hands-on IT bring-up, supporting end-user devices, applications, and infrastructure on-site in a fast-paced manufacturing startup environment.

Responsibilities include PC imaging, software deployment, remote support, and collaborating with IT leadership, facilities, and manufacturing teams during startup and steady-state operations.