FACT Lite Case Specialist

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

Mental Health Resource Center, Inc. is looking for a full-time FACT-IL Case Specialist in Jacksonville, Florida. This role involves providing treatment, rehabilitation, and recovery support services to individuals, ensuring their transition from higher levels of care and promoting stability in the community.

The ideal candidate should possess a bachelor's degree in Human Services, experience with severe mental illness, and demonstrate proficiency in electronic health records. The company offers a supportive environment for professionals dedicated to mental health and recovery.

Qualifications

• Bachelor’s degree required; CRPS credential preferred.
• Experience in mental health services with adults is essential.
• Proficiency in EHR systems is necessary within three months.

Responsibilities

• Provide treatment and support based on program standards.
• Complete assessments and individualized recovery plans.
• Educate individuals on mental health recovery and coping skills.

Skills

Communication and interpersonal skills

Ability to work effectively in various settings

Proficiency in Microsoft Office and Internet

Experience with severe and persistent mental illness

Education

Bachelor’s degree in Human Services or related field

Certified Recovery Peer Specialist (CRPS) credential

Tools

RBHS/MHRC Electronic Health Records (EHR)

Eleos Health documentation tool

Job description

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Eleos Health – HIPAA-compliant documentation tool

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults, as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The FACT-IL (FACT Lite) Case Specialist provides treatment, rehabilitation, care coordination, and recovery support services to individuals served by the FACT-IL program under clinical supervision. As a member of the multidisciplinary treatment team, the Case Specialist promotes recovery, empowerment, self-determination, and community stability for adults with serious mental illness.

FACT-IL operates under DCF Guidance 36 and provides a lower level of care than traditional FACT services. The program supports individuals transitioning from higher levels of care while promoting continuity of services and successful community integration.

Responsibilities

• Provide treatment, rehabilitation, and support services in accordance with DCF Guidance 36 and FACT-IL program standards.
• Complete assessments, evaluations, and assigned portions of comprehensive assessments.
• Coordinate services and develop, implement, and monitor individualized recovery plans in collaboration with individuals served and treatment providers.
• Advocate for individuals served to access medical, dental, housing, legal, financial, and other community resources.
• Provide support with activities of daily living, transportation, communication, and interpersonal skill development.
• Educate individuals served regarding symptoms, medications, coping skills, and mental health recovery.
• Maintain accurate, timely, and confidential clinical documentation and records.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Bachelor’s degree in Human Services or a related field required; Certified Recovery Peer Specialist (CRPS) credential preferred.
• Experience working with adults with severe and persistent mental illness required.
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
• Proficiency in Microsoft Office, Outlook and the use of the Internet.
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
• Ability to work in a variety of settings, including homes, offices, hospitals, nursing homes, and secure units.
• Ability to make sound, independent decisions, including responding to emergencies and high-risk situations.
• Strong communication and interpersonal skills; ability to work effectively with individuals, families, providers, and team members.

Position Details

This position is a Full Time position (rotating weekends, on-call, and holidays).

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com