FACT Team Leader

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

PTO

Paid Holidays

FSA

Employee Assistance Program (EAP)

Eleos Health – HIPAA-compliant tool

Job summary

Mental Health Resource Center, Inc. is seeking a FACT Team Leader to administer Florida Assertive Community Treatment services.

This role leads a multidisciplinary clinical team delivering treatment, rehabilitation, and support to adults with serious mental illness, promoting recovery and empowerment in community settings. The position oversees coordination of care, assessments, and recovery planning, with responsibilities for staff supervision, scheduling, and 24/7 on-call coverage.

Qualifications

• Master’s degree in Human Services or a related field is required.

Responsibilities

• Assesses and screens individuals for FACT services and coordinates admissions with the psychiatrist.
• Assigns staff to ITT and designates primary case managers.
• Oversees development of initial and comprehensive assessments and recovery plans.
• Provides clinical supervision and leads treatment planning and recovery meetings.
• Delivers direct clinical, rehabilitation and support services as an active team clinician.
• Coordinates daily team meetings to prioritize services and ensure timely care.
• Provides clinical supervision, crisis support, and on-call coverage (24/7 rotation).
• Monitors risk, trauma, abuse, and neglect and ensures reporting.
• Reviews clinical documentation for accuracy and timeliness.

Skills

Leadership

Communication

Clinical judgment

Emergency response

Team collaboration

DBT techniques

Education

Master’s degree in Human Services or related field

Three years of experience with adults with SMI

One year of supervisory experience

Florida license LMHC/LMFT/LCSW

Tools

RBHS EHR

Microsoft Office

Outlook

Internet usage

Job description

Benefits/Perks

• Medical, Dental, and Vision Insurance


• Life Insurance


• Disability Insurance


• 403(b) Retirement Plan


• Paid Time Off (PTO)


• Paid Holidays


• Flexible Spending Account (FSA)


• Employee Assistance Program (EAP)


• Eleos Health – HIPAA-compliant documentation tool

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults, as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The FACT Team Leader administers and directs Florida Assertive Community Treatment (FACT) Program, a clinical team, which assumes responsibility for directly providing needed treatment, rehabilitation, and support services to persons with serious mental illness. Promotes recovery, empowerment, self-determination and decision-making for each FACT participant.

The FACT (Forensic Assertive Community Treatment) Program is a multidisciplinary clinical team that provides comprehensive, community-based services to adults with severe and persistent mental illness. The program is designed to reduce hospitalization, increase community tenure, and enhance independence, autonomy, and quality of life.

FACT team members provide a wide range of services, including advocacy, crisis intervention, assessments, treatment planning, case management, medication support, and coordination of care. Additional services include community referrals, symptom education, vocational and educational support, social skills development, and assistance for families and caregivers.

Most services are provided in the community, with approximately 15% of time spent in the office. Company vehicles are available; however, team members must also use their personal vehicles as needed and are eligible for mileage reimbursement.

The FACT team operates during and outside of standard business hours, including rotating weekend, holiday, and on-call responsibilities.

Responsibilities

Clinical

• Assesses and screens individuals for FACT services and coordinates admissions with the psychiatrist.


• Assigns staff to Individual Treatment Teams (ITT) and designates primary case managers.


• Oversees development of initial and comprehensive assessments and recovery plans.


• Provides clinical supervision and leads treatment planning and recovery meetings.


• Delivers direct clinical, rehabilitation, and support services as an active team clinician.


• Coordinates daily team meetings to prioritize services and ensure timely care.


• Provides clinical supervision, crisis support, and on-call coverage (24/7 rotation).


• Ensures staff are trained in evidence-based practices (e.g., MI, trauma-informed care, WRAP).


• Monitors risk, trauma, abuse, and neglect and ensures appropriate reporting.


• Reviews clinical documentation for accuracy, timeliness, and compliance.

Administrative

• Prepares required program reports and monitors performance and outcomes.


• Oversees service delivery, documentation, and compliance with State contract and PACT model.


• Develops corrective action plans in collaboration with leadership as needed.


• Ensures appropriate staffing coverage across all shifts, including on-call.


• Assists with budget monitoring and program financial oversight.


• Maintains policies, procedures, and quality improvement processes.


• Ensures compliance with medical records standards and regulatory requirements.

Staff Monitoring

• Provides regular supervision and conducts staff meetings and peer reviews.


• Identifies training needs and coordinates staff development.


• Supports recruitment, hiring, onboarding, evaluation, and retention.


• Partners with leadership and HR on employee relations matters.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care


• Transforms brief notes or session conversations into complete, clinically appropriate documentation


• Supports accurate, compliant documentation while allowing staff to review and finalize notes


• Provides helpful insights from sessions to support care planning and continuity


• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Master’s degree in Human Services or a related field required.


• Three years of experience working with adults with severe and persistent mental illness required.


• One year of supervisory experience required.


• Valid Florida License as LMHC, LMFT, or LCSW required.


• Experience with DBT therapy techniques preferred.


• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.


• Proficiency in Microsoft Office, Outlook and the use of the Internet.


• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.


• Ability to work in varied settings including community, hospital, and residential environments.


• Strong clinical judgment with ability to respond to emergencies and high-risk situations.


• Strong leadership and communication skills with ability to collaborate across teams and systems.

Position Details

This position is a Full Time position (rotating weekends, on-call, and holidays).

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions:

https://info.flclearinghouse.com