Facility Support Coordinator II: Process Enablement

Faith Technologies Inc; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Faith Technologies, Inc. is seeking a PD Facility Support Coordinator II to provide day-to-day support during the use, adoption, and stabilization of PD-owned processes and tools.

This role serves as the main point of contact for facility questions and intake requests related to Process Development initiatives, coordinating with Implementation Coordinators and Analysts. The ideal candidate has strong communication and organizational skills, and comfort with basic digital tools such as

Qualifications

• Strong communication and organizational skills.
• Ability to collaborate with facility teams and operational staff.
• Comfort working with basic digital tools like spreadsheets and trackers.

Responsibilities

• Independently manages intake flow for the facility.
• Conducts micro-discovery to clarify vague requests.
• Identifies recurring intake gaps or poorly defined problems.
• Flags scope risks before assignment.
• Anticipates stabilization issues during rollouts.
• Reinforces training expectations.
• Identifies adoption gaps and communicates patterns to PD team.
• Communicates recurring issues, risks, and trends to PD leadership.
• Recommends documentation updates based on recurring facility feedback.
• Contributes to basic trend reporting (support volume, common issues).
• Performs other related duties as required and assigned.

Job description

Faith Technologies, Inc. is seeking a PD Facility Support Coordinator II to provide day-to-day support during the use, adoption, and stabilization of PD-owned processes and tools.

This role serves as the main point of contact for facility questions and intake requests related to Process Development initiatives, coordinating with Implementation Coordinators and Analysts. The ideal candidate has strong communication and organizational skills, and comfort with basic digital tools such as