PD Facility Support Coordinator

FTI; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Faith Technologies, Inc. is hiring a PD Facility Support Coordinator II to provide day-to-day support for Process Development initiatives at facilities.

You will serve as a primary contact for questions, issues, and intake requests, collaborating with PD teams to ensure smooth operation and accurate record-keeping. The role requires 1–3 years in operations or coordination, with strong communication skills and proficiency in basic digital tools like spreadsheets, trackers, and shared systems.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1–3 years of experience in an operations, coordination, or support role.
• Travel up to 5%
• Work schedule: 7 AM–5 PM, Monday–Friday; overtime may be required; flexible schedule may be necessary.

Responsibilities

• Independently manages intake flow for the facility
• Conducts micro-discovery to clarify vague requests
• Identifies recurring intake gaps or poorly defined problems
• Flags scope risks before assignment
• Anticipates stabilization issues during rollouts
• Reinforces training expectations
• Identifies adoption gaps and communicates patterns to PD team
• Communicates recurring issues, risks, and trends to PD leadership
• Recommends documentation updates based on recurring facility feedback
• Contributes to basic trend reporting (support volume, common issues)
• Performs other related duties as required and assigned.

Skills

Communication skills

Organizational skills

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Spreadsheets

Trackers

Shared systems

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The PD Facility Support Coordinator II provides day-to-day support to facilities during the use, adoption, and stabilization of PD-owned processes and tools. This role serves as a primary point of contact for facility questions, issues, and intake requests related to Process Development initiatives. The PD Facility Support Coordinator II works closely with PD Implementation Coordinators, PD Process Analysts, and PD Systems Analysts to ensure facilities are supported, issues are routed appropriately, and feedback is captured and communicated effectively.

We are seeking a candidate with strong communication and organizational skills who can effectively collaborate with facility teams and operational staff. The ideal applicant will be comfortable working with basic digital tools, including spreadsheets, trackers, and shared systems, to support daily operations and maintain accurate records.

Minimum Requirements

Education: High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Experience: 1–3 years of experience in an operations, coordination, or support role.

Travel: up to 5%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Overtime may be required. Ability to work a flexible schedule is necessary.

Key Responsibilities

• Independently manages intake flow for the facility
• Conducts micro-discovery to clarify vague requests
• Identifies recurring intake gaps or poorly defined problems
• Flags scope risks before assignment
• Anticipates stabilization issues during rollouts
• Reinforces training expectations
• Identifies adoption gaps and communicates patterns to PD team
• Communicates recurring issues, risks, and trends to PD leadership
• Recommends documentation updates based on recurring facility feedback
• Contributes to basic trend reporting (support volume, common issues)
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits Are The Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families.

You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test