Facilities Operations & Process Support Specialist

FTI; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Faith Technologies, Inc. is hiring a PD Facility Support Coordinator II to provide day-to-day support for Process Development initiatives at facilities.

You will serve as a primary contact for questions, issues, and intake requests, collaborating with PD teams to ensure smooth operation and accurate record-keeping. The role requires 1–3 years in operations or coordination, with strong communication skills and proficiency in basic digital tools like spreadsheets, trackers, and shared systems.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1–3 years of experience in an operations, coordination, or support role.
• Travel up to 5%
• Work schedule: 7 AM–5 PM, Monday–Friday; overtime may be required; flexible schedule may be necessary.

Responsibilities

• Independently manages intake flow for the facility
• Conducts micro-discovery to clarify vague requests
• Identifies recurring intake gaps or poorly defined problems
• Flags scope risks before assignment
• Anticipates stabilization issues during rollouts
• Reinforces training expectations
• Identifies adoption gaps and communicates patterns to PD team
• Communicates recurring issues, risks, and trends to PD leadership
• Recommends documentation updates based on recurring facility feedback
• Contributes to basic trend reporting (support volume, common issues)
• Performs other related duties as required and assigned.

Skills

Communication skills

Organizational skills

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Spreadsheets

Trackers

Shared systems

Job description

Faith Technologies, Inc. is hiring a PD Facility Support Coordinator II to provide day-to-day support for Process Development initiatives at facilities.

You will serve as a primary contact for questions, issues, and intake requests, collaborating with PD teams to ensure smooth operation and accurate record-keeping. The role requires 1–3 years in operations or coordination, with strong communication skills and proficiency in basic digital tools like spreadsheets, trackers, and shared systems.