Building Supervisor - Waukesha

YMCA of Greater Waukesha County; Waukesha (WI); On-site; USD 22,041 - 24,108; Part time

Job summary

YMCA of Greater Waukesha County seeks a part-time Building Supervisor at its Waukesha location to ensure a safe and smooth-running facility while providing exceptional customer service. The supervisor will manage staff, members, and guests, ensuring adherence to safety protocols and having strong decision-making skills.

Candidates must possess previous managerial or first responder experience and be at least 18 years old. This role includes responsibilities such as emergency response, managing facility activities, and upholding organizational values.

Qualifications

• Must be at least 18 years old.
• Previous manager on duty, customer service, or first responder experience is required.
• Must obtain and maintain First Aid and CPR certifications.

Responsibilities

• Ensure a safe, smooth-running facility and provide exceptional customer service.
• Manage the building when directors are not present.
• Respond to emergency situations as per YMCA protocol.

Skills

Customer service

Emergency response

Staff management

Problem-solving

Job description

Job Details

Position: Building Supervisor • Location: Waukesha YMCA, Waukesha, WI • Type: Part‑time • Salary: $16.00 – $17.50 per hour.

General Functions

In accordance with association and branch policies, the building supervisor ensures a safe, smooth‑running facility, provides exceptional customer service, and upholds the mission and policies of the YMCA of Greater Waukesha County. The building supervisor works with staff, members, guests, and program participants.

Essential Duties and Responsibilities

• Routinely walk all areas of the facility to manage program quality and delivery, serve as a resource to members and staff, gain continual awareness of facility activities, and ensure adequate staffing coverage for all areas.
• Manage the building when directors are not present.
• Use program knowledge, along with facility and staffing schedules, to deliver proactive assistance and/or intervention as needed to members and staff.
• Guide and/or redirect staff as necessary and appropriate.
• May be required to assist with laundry or give tours as directed by branch leadership.
• Respond immediately to any emergency situations as per the YMCA’s safety and risk protocol. First Aid and CPR training provided upon hire.
• Possess knowledge of emergency procedures related to calling 911, weather, medical or facility emergencies and performing related functions as required by emergency staff.
• Demonstrate safe use of fitness equipment. Training provided upon hire.
• Respond promptly and professionally to members, participants, and staff needs. Handle complaints in a courteous, patient manner using problem‑solving techniques.
• Fill out incident/accident reports following any conflict or emergency situations.
• Maintain strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules, and other regulations.
• Uphold the core values of the YMCA when working with people within the YMCA facilities and the community.
• Close the facility in accordance with the posted hours. Ensure the facility is empty and secure at closing.

Qualifications

• Must be at least 18 years old.
• Previous manager on duty, customer service, or first responder experience is required.
• Must be able to walk, stand, bend, reach and climb stairs for extended periods during the entire shift.
• Must obtain and maintain First Aid and CPR certifications.
• Must be self‑motivated, enthusiastic and able to relate well to a diverse population, in person and over the phone.
• Must have sound decision‑making skills, require minimal supervision, and work well with members and staff.
• Exhibit the core values of caring, honesty, responsibility, and respect in all aspects of work with the YMCA.

Equal Opportunity Employer

The YMCA welcomes a diverse workforce.