Facility Solutions Manager

City Wide of Atlanta; Lawrenceville (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to manage and grow a portfolio of commercial service accounts. This is a highly visible, client-facing role responsible for building strong client relationships, ensuring service excellence, retaining existing business, and identifying opportunities to grow each account.

You will own your book of business, supervise service delivery, monitor resources, and collaborate with contractors to address issues promptly.

Qualifications

• 3+ years of experience in account management, operations, customer success, sales, facility services, or related field.
• Proven ability to build and maintain strong client relationships.
• Comfortable having sales conversations and identifying opportunities to grow existing accounts.
• Highly organized and able to manage multiple clients, priorities, and deadlines.
• Comfortable using Microsoft Office, CRM systems, and other technology to manage accounts and track activity.

Responsibilities

• Own a portfolio of commercial client accounts and serve as primary point of contact.
• Build trusted, long-term relationships with clients by understanding their needs, priorities, and expectations.
• Take ownership of client satisfaction, retention, and overall account performance.
• Conduct regular client check-ins and site visits to ensure expectations are met.

Skills

Account management

Client relationships

Sales conversations

CRM systems

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Are you a relationship-driven leader who thrives on ownership, accountability, and delivering results?

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to manage and grow a portfolio of commercial service accounts. This is a highly visible, client-facing role responsible for building strong client relationships, ensuring service excellence, retaining existing business, and identifying opportunities to grow each account.

What You’ll Do: Own Your Book of Business

• Manage a portfolio of commercial client accounts and serve as the primary point of contact.
• Build trusted, long-term relationships with clients by understanding their needs, priorities, and expectations.
• Take ownership of client satisfaction, retention, and overall account performance.
• Conduct regular client check-ins and site visits to ensure expectations are being met.

Drive Client Retention & Growth

• Proactively identify opportunities for additional services and solutions within existing accounts.
• Present and sell add-on services that address client needs and create additional revenue.

  Lead Service Execution

  • Address service failures quickly and work with the appropriate teams to implement corrective action.
  • Monitor staffing, scheduling, supplies, and other resources necessary to maintain quality service.
  • Hold contractors accountable for performance and follow through on commitments.

  Solve Problems & Build Trust

  • Respond promptly and professionally to client concerns, taking ownership from initial complaint through resolution.
  • Investigate issues, determine appropriate solutions, and communicate outcomes effectively.
  • Anticipate potential problems before they impact the client.
  • Maintain accurate account information, service activity, notes, and follow-up in our CRM and operational systems.

  Requirements: You’ll Succeed Here If You:

  • Have 3+ years of experience in account management, operations, customer success, sales, facility services, building services, or a related field.
  • Have a proven ability to build and maintain strong client relationships.
  • Are comfortable having sales conversations and identifying opportunities to grow existing accounts.
  • Are highly organized and able to manage multiple clients, priorities, and deadlines.
  • Communicate confidently and professionally with clients, contractors, and internal teams.
  • Are comfortable holding others accountable for performance and following through when expectations are not met.
  • Are comfortable using Microsoft Office, CRM systems, and other technology to manage accounts and track activity.
  • Have a high school diploma or equivalent; a bachelor's degree is preferred.
  • Have reliable transportation and the ability to travel to client locations throughout the assigned territory.

  Benefits

  City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development.

  About City Wide Facility Solutions

  City Wide Facility Solutions is the largest management company in the building maintenance industry, with more than 100 franchise locations across the United States and Canada.

  Founded in 1961, City Wide partners with commercial facilities to manage a wide range of building maintenance services through a single point of contact. Our mission is to create aRipple Effect by positively impacting the people and communities we serve.

  At City Wide, we believe in building lasting relationships through accountability, professionalism, and exceptional service.

  City Wide is an Equal Opportunity Employer.