Facility Services Coordinator

BGIS; Indianapolis (IN); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Facility Services Coordinator to join their team in Indianapolis. In this part-time role, you will be the first point of contact for clients and visitors, managing inquiries and requests with professionalism and efficiency. Your responsibilities will include supporting the internal management team, overseeing mail and courier deliveries, and ensuring smooth operations in the facility. This role offers a unique opportunity to contribute to a diverse and dynamic work environment, where your skills in customer service and attention to detail will be valued. Join a team committed to excellence and diversity in the workplace.

Qualifications

• Strong experience in a Customer Service Center environment.
• Proficient in Microsoft Office Suite and related software.

Responsibilities

• Act as the first point of contact for all incoming queries.
• Manage work orders and assist with client requests.
• Support visitor and contractor management.

Skills

Customer Service

Communication Skills

Attention to Detail

Flexibility

Professional Telephone Manner

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

BGIS is currently seeking a Facility Services Coordinator (Part-Time) to join the team in Indianapolis, IN.

Onsite

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical Knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor / contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Other Duties Include:

• Backup for receptionist during lunch and PTO
• Submit and monitor work orders with landlord
• Process Fedex packages
• Submit and monitor work orders for Lab building
• Perform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers

Experience / Qualifications:

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good keyboard skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible / innovative approach to problems and opportunities.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.