Facility Services Associate Lead New Houston, Texas, United States

SPS North America Inc.; Houston (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with matching

Paid Time Off

Job summary

SPS North America Inc. is seeking a reliable Facilities Services Associate Lead to join our onsite team in a fast-paced corporate environment. You will support daily office operations, ensure a clean, safe, and efficient workplace, and assist with mail, conference room setup, and event support.

The role emphasizes customer service, teamwork, and hands-on maintenance tasks. Training is provided, and duties may evolve with business needs.

Qualifications

• 1+ year experience in facilities, office services, mailroom, retail, hospitality, or a similar role.
• Strong communication skills and a customer-first mindset.
• Ability to work both independently and as part of a team.

Responsibilities

• Maintain cleanliness and organization in offices, kitchens, pantries, restrooms, and conference rooms
• Set up conference rooms and support company events
• Restock kitchen supplies, pantry items, and copy/printer areas
• Assist with office moves, basic furniture handling, and equipment inventory
• Perform simple repairs; report more complex issues to the Facilities Manager
• Receive, scan, sort, log, and distribute incoming mail and packages
• Prepare and process outgoing mail
• Deliver packages throughout the office and maintain accurate tracking records
• Operate postage and mail-handling equipment

Skills

Customer service

Communication

Teamwork

Tech savvy

Tools

Handheld scanners

MS Word

Adobe

Teams

Slack

Job description

Schedule: Mon - Fri 8:00 pm -5:00 pm
Employment Type: Full-time | Onsite

We’re looking for a reliable, energetic Facilities Services Associate Lead to join our team! If you enjoy hands-on work, take pride in keeping spaces clean and functional, and thrive in a service-oriented environment, this role is for you.

As a key member of our facilities team, you will support daily office operations, provide exceptional customer service to employees and clients, and help maintain a safe, clean, and efficient workplace.

Facilities & Office Support

• Maintain cleanliness and organization in offices, kitchens, pantries, restrooms, and conference rooms
• Set up conference rooms and support company events
• Restock kitchen supplies, pantry items, and copy/printer areas
• Assist with office moves, basic furniture handling, and equipment inventory
• Perform simple repairs; report more complex issues to the Facilities Manager
• Receive, scan, sort, log, and distribute incoming mail and packages
• Prepare and process outgoing mail
• Deliver packages throughout the office and maintain accurate tracking records
• Operate postage and mail-handling equipment

Fitness Center Support

• Provide coverage in the fitness center as needed
• Restock towels, clothing, and toiletries
• Maintain cleanliness of locker rooms, showers, and restrooms

Front Desk & Business Center Assistance

• Answer phones and support clients at the front desk when needed
• Assist with copy/print tasks and conference room setup
• Serve as backup to reception staff

What You Bring

• 1+ year experience in facilities, office services, mailroom, retail, hospitality, or a similar role
• Strong communication skills and a customer-first mindset
• Ability to work both independently and as part of a team
• Tech comfort: handheld scanners, email, Word/Adobe, messaging tools (Teams/Slack/Google)
• Professional, positive, and reliable attitude
• Willingness to learn new equipment and maintenance skills (burnishers, auto scrubbers, etc.)
• Ability to stand for long periods
• Ability to lift 40–50 lbs regularly and push/pull carts up to 60 lbs
• Capability to bend, kneel, walk, and perform hands-on tasks
• Manual dexterity for office equipment (phones, copiers, binding tools, etc.)
• Training provided for all responsibilities
• Duties may change based on business needs

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.