Facility Retail Support Specialist - Refrigeration

Publix Super Markets; Lakeland (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Employee stock ownership plan

Health, dental and vision plans

Paid Time Off

Paid Parental Leave

Disability insurance

Tuition reimbursement

Free hot lunches

Job summary

Publix Super Markets, Inc. in Lakeland, FL is seeking a Facilities Design professional focused on preventing refrigerated product loss, protecting product integrity and reducing energy usage. You will coordinate internal and external resources and contribute to maintenance optimization.

The role emphasizes analysis, problem resolution, and cross-functional collaboration within the Facilities department to support energy management and refrigeration systems.

Qualifications

• High School diploma or equivalent completed.
• 2 years' experience with computer software and hardware.
• 2 years' experience coordinating business activities, such as scheduling and vendor relations.
• Sound decision making, strong communication, and multi-tasking abilities.
• Excel, Outlook, PowerPoint and Word (Intermediate).
• Flexible schedule and good punctuality.

Responsibilities

• Prevent refrigerated product loss and protect product integrity.
• Contribute to reducing energy consumption and maintenance expenses.
• Coordinate internal and external resources for Refrigeration/Facilities projects.

Skills

Excel

Outlook

PowerPoint

Word

Analytical skills

Communication skills

Time management

Customer service

Problem escalation

Teamwork

Attendance

Education

High School diploma or equivalent

Technical school degree (preferred)

Tools

Service Now

Site Manager

UltraSite

Refrigeration monitoring software

Job description

Description

The purpose of this position is to prevent refrigerated product loss, protect product integrity, reduce energy consumption and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution - coordinating the activities of internal and external resources. Primary Responsibilities

• Responsible for preventing retail refrigerated product loss, protecting product integrity and reducing energy consumption.
• Responsible for contributing to the reduction of refrigeration repair and maintenance expenses.
• Responsible for participating in improvements efforts.

Department

Facilities

Job Category

Facilities Design

Required Qualifications

• High School diploma or its equivalent
• 2 years' experience with computer software and hardware
• 2 years' experience in a customer service field coordinating business activities, such as scheduling and vendor relations
• Sound decision making skills
• Strong written and oral communication skills
• Ability to multi-task
• Empathetic listening skills
• Professional Telephone etiquette
• Time Management skills
• Teamwork skills
• Ability to comply
• Ability to be customer-focused
• Excel, Outlook, PowerPoint and Word (Intermediate)
• Willingness to work a flexible schedule.
• Must have good punctuality and attendance

Preferred Qualifications

• A degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
• 4 years' experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
• 4 years' experience in a customer service field coordinating business activities, such as scheduling, vendor relations and workforce management.
• Knowledge of Facility Services Products and Services
• Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
• Knowledge and basic understanding of Supermarket refrigeration systems and equipment
• Knowledge of Problem Escalation Process
• Knowledge of Publix Organizational Structure
• Knowledge and understanding of company and department policies, processes and procedures
• Customer Relations skills
• Knowledge of Improvement Methodologies
• Ability to read and understand refrigeration architectural drawings
• Strong analytical skills
• Conflict Resolution skills
• Excel, Outlook, PowerPoint and Word (Advanced)
• Experience with Service Now
• Supermarket Energy Management Systems and Software- specifically Site Manager and UltraSite

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.

Additional Information

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.