Facility Manager - Uptime & Guest Experience Leader

Lucky Strike Entertainment; Wauwatosa (WI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Wellness resources

401(k) retirement plans

Employee stock purchase program

Employee assistance program (EAP)

Vacation and holidays

Bowling, Waterpark and retailer/event‑

Job summary

Lucky Strike Entertainment is seeking a Facility Manager to oversee daily health, safety, and performance of our venues. You will lead the maintenance team, manage vendors and budgets, and ensure uptime of lanes, attractions, and kitchen systems to deliver a seamless guest experience.

The role requires 3+ years in facilities leadership, hands-on trade skills, and a focus on uptime and guest satisfaction, with flexibility for nights/weekends. We offer comprehensive benefits and employee discounts.

Qualifications

• 3+ years of facilities or technical operations leadership in a high-volume environment.
• Practical experience with plumbing, electrical repair, HVAC, and general contracting.
• Proven ability to build and lead a maintenance team focused on uptime and guest satisfaction.
• Financial acumen including preventive maintenance budgeting, vendor management, and cost control.
• Strong understanding of safety compliance, OSHA standards, and regulatory requirements.
• Ability to lift up to 50 lbs, climb ladders, and work in mechanical or technical spaces.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Perform and oversee daily repair and maintenance across mechanical, electrical, plumbing, carpentry, lanes, and attractions.
• Own preventative maintenance across the center, scheduling regular service and system checks to catch issues before they become failures.
• Document all maintenance work and monitor equipment performance to get ahead of downtime.
• Serve as the on-site technical expert, completing repairs and troubleshooting issues with speed and precision.
• Manage contractors, vendors, parts inventory, and facility budgets.
• Train and develop maintenance team members in safe practices, technical skills, and quality standards.
• Provide technical support during peak hours including nights, weekends, and holidays to keep the center fully operational.

Job description

Lucky Strike Entertainment is seeking a Facility Manager to oversee daily health, safety, and performance of our venues. You will lead the maintenance team, manage vendors and budgets, and ensure uptime of lanes, attractions, and kitchen systems to deliver a seamless guest experience.

The role requires 3+ years in facilities leadership, hands-on trade skills, and a focus on uptime and guest satisfaction, with flexibility for nights/weekends. We offer comprehensive benefits and employee discounts.