Facility Customer Success Coordinator

Sherwin--william; Santa Fe Springs (CA); On-site; USD 29,000 - 37,000; Full time

Job summary

Sherwin-Williams is seeking a Facilities Customer Service Coordinator to work at the Santa Fe Springs location. The role focuses on answering customer questions about products, recommending solutions, and supporting orders to grow the business.

Strong English communication and lifting capabilities are required. The position is full-time, with a Monday–Friday schedule and a pay range aligned to hourly labor wages.

Qualifications

• Must have at least 1 year of work experience in customer service, retail, or sales.
• Must be able to read, write, comprehend and communicate in English.
• Must be able to lift up to 50 lbs frequently and up to 100 lbs on occasion.

Responsibilities

• Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
• Ensure high levels of customer satisfaction through excellent service
• Build positive relationships with customers
• Intake, process, and verify customer orders to ensure they are completed and documented accurately
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Act as liaison between customer, sales representatives, and store staff
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Follow quality service standards and comply with procedures, rules and regulations
• Assist with moving and loading product
• Operate batch tinting equipment, as needed

Skills

Customer service

Retail experience

Sales

Communication

Education

Associate degree

Job description

Sherwin-Williams is seeking a Facilities Customer Service Coordinator to work at the Santa Fe Springs location. The role focuses on answering customer questions about products, recommending solutions, and supporting orders to grow the business.

Strong English communication and lifting capabilities are required. The position is full-time, with a Monday–Friday schedule and a pay range aligned to hourly labor wages.