Facility Customer Service Coordinator

The Sherwin-Williams Company; Santa Fe Springs (CA); On-site; USD 59,457,000 - 75,933,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Facility Customer Service Coordinator at our Santa Fe Springs location. This full-time role supports customer inquiries, processes orders, and provides product recommendations to meet needs, while coordinating with sales and store staff to ensure smooth service delivery.

Responsibilities include answering phone and email inquiries, maintaining product knowledge, and upholding safety and quality standards.

Qualifications

• Minimum 1 year of work experience in customer service, retail, or sales.
• Must be able to read, write, comprehend and communicate in English.
• Must be able to lift and carry up to 50 lbs. frequently and 100 lbs. on occasion.
• Legal authorization to work in the United States without sponsorship now or in the future.

Responsibilities

• Address customer inquiries via telephone and email with accurate product information.
• Provide high levels of customer satisfaction through excellent service.
• Build and maintain positive relationships with customers and internal teams.
• Intake, process, and verify customer orders for accurate documentation.
• Maintain knowledge of all products to make effective recommendations.
• Act as liaison between customers, sales representatives, and store staff.
• Ensure compliance with policies, procedures, safety, and security.
• Assist with moving and loading product and operate tinting equipment as needed.

Skills

Customer service

Communication

English language

Education

Associate's degree or higher in Business, Sales, or Marketing

Job description

The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

• Location: 13620 Rosecrans Avenue, Santa Fe Springs, CA 90670
• Schedule: Full-time, Monday - Friday 8:00am - 4:30pm
• Compensation: $20.75 - $26.50 hourly

Job duties include contact with other employees, operating heavy machinery, and access to proprietary information, raw materials, finished merchandise, and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and vendors.

• Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
• Ensure high levels of customer satisfaction through excellent service
• Build positive relationships with customers
• Intake, process, and verify customer orders to ensure they are completed and documented accurately
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Act as liaison between customer, sales representatives, and store staff
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Follow quality service standards and comply with procedures, rules and regulations
• Assist with moving and loading product
• Operate batch tinting equipment, as needed

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend and communicate in English
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
• Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications:

• Have an associate's degree or higher in Business, Sales, or Marketing
• Have at least one (1) year of experience working as a Facility Coordinator
• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
• Have previous work experience selling paint and paint-related products
• Have prior work experience operating tinting or color matching equipment

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