Facility Coordinator

Lilkickers; Wilmington (MA); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a family-run business where you can make a difference as a facility coordinator! This role is perfect for someone who is passionate about customer service and enjoys a dynamic work environment. You will be at the forefront of our operations, assisting customers with their inquiries while ensuring the facility runs smoothly. With a focus on teamwork and proactive problem-solving, you will help create a welcoming atmosphere for all visitors. Enjoy competitive wages, flexible scheduling, and a variety of employee benefits, including free memberships and discounts. This is an excellent opportunity for those looking to grow in a supportive and engaging workplace.

Benefits

Free Membership

Employee Discounts on Programming

Competitive Wages

Flexible Scheduling

Free Beverages

Concession Discounts

Eligibility to Join Sports Leagues

Qualifications

• Minimum of one-year customer service experience required.
• Must be authorized to work in the United States.

Responsibilities

• Assist customers with programming and membership inquiries.
• Maintain professional communication and provide excellent customer service.
• Handle cash and credit transactions accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Teamwork

Tools

Point of Sales System (DASH)

Scheduling System (Acuity)

Job description

Employee Benefits:

• Free Membership
• Employee Discounts on programming
• Competitive Wages
• Flexible scheduling
• Free beverages and concession discounts
• Eligibility to join house basketball and soccer league teams

Company Overview:

Danvers Indoor Sports is a family run business dedicated to providing top notch facilities, leagues, and programs. We offer soccer, basketball, lacrosse, volleyball, camps, parties, along with many other programs and classes!

Job Summary:

This position is unique because facility coordinators are knowledgeable about ALL facility programming and scheduling and able to assist our customers with any questions they have.

Duties & Responsibilities:

• Professional telecommunications etiquette when on the phone and sending emails
• Assisting with sales of programming and customer memberships
• Troubleshooting customer questions and inquiries regarding their program of interest
• Understanding and proper use of our Point of Sales and scheduling systems (DASH and Acuity)
• General facility upkeep and minor maintenance
• Proper food & beverage handling, product knowledge, serving and performing accurate transactions
• Performing proper cash handling and credit/debit transactions
• Providing excellent customer service in face to face customer interactions

Qualifications:

• Minimum of one-year customer service experience
• Undergo a background check
• Authorized to work in the United States

Preferred Skills:

• Team player and strives to be as proactive as possible
• Detailed-oriented and able to multitask and manage time effectively
• Ability to build rapport with all customers & families who come into our facility