Facility Based Crisis Behavior Technician

RHA Health Services, LLC; Wilmington (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Payactiv benefits

401(k) retirement savings

Paid Time Off

Health/Insurance

Job summary

RHA Health Services, LLC is hiring a Facility Based Crisis Behavior Technician to provide direct support and supervision in a crisis or residential treatment setting. You will assist with daily living activities, monitor behavior, and help implement treatment interventions in a trauma-informed, respectful environment.

Responsibilities include documenting observations in the EHR, participating in therapy activities, and collaborating with the interdisciplinary team to support safety and

Qualifications

• High school diploma or GED is required.
• Experience in behavioral health/crisis settings is preferred but not required.
• Valid driver’s license and reliable transportation are required.
• Must be at least 18 years old.

Responsibilities

• Provide direct patient care and ensure safety and well-being.
• Follow care plans, perform safety checks, and supervise activities of daily living.
• Document observations and interventions in the electronic health record (EHR).
• Assist in crisis intervention using de-escalation and therapeutic engagement techniques.
• Support structured activities, groups, and psychoeducational sessions.
• Identify triggers and report concerns to clinical staff promptly.

Skills

Trauma-informed approach

De-escalation

Observation and documentation

Communication

Education

High school diploma or GED

Tools

EHR documentation

Job description

We are hiring for:

Facility Based Crisis Behavior Technician

We are hiring for:

Facility Based Crisis Behavior Technician

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
The Behavioral Health Technician (BHT) provides direct support, supervision, and therapeutic assistance to individuals receiving behavioral health services in facility-based, crisis, or residential treatment settings. The BHT plays a critical role in maintaining safety, supporting stabilization, monitoring behaviors, implementing treatment interventions, and promoting the emotional and physical well-being of each individual served.
This position supports a trauma-informed, person-centered environment and ensures that care is delivered with dignity, respect, and cultural humility.

DUTIES AND RESPONSIBILITIES:

Direct Support and Patient Care

• Provides direct patient care to individuals with psychiatric or co-occurring disorders, ensuring safety and well-being at all times.
• Follows the plan of care, including observation levels, safety checks, and supervision.
• Assists individuals with activities of daily living (ADLs) such as hygiene, meals, mobility, and personal care, while promoting autonomy.
• Monitors and documents behavior, mood, affect, sleep, intake/output, and participation in programming.
• Supports individuals experiencing crisis using de-escalation, grounding, redirection, and therapeutic engagement techniques.
• Responds appropriately to behavioral or medical emergencies and all facility codes.

Therapeutic Environment and Program Support

• Helps maintain a structured, safe, and therapeutic environment within the unit or crisis setting.
• Leads or co-facilitates skills groups, recreational activities, psychoeducational sessions, and coping-skills practice as assigned.
• Encourages patient participation in therapeutic activities and supports treatment goals.
• Monitors and supports individuals during transitions, meals, quiet room time, visitation, and safe transport.

Safety, Crisis Prevention, and Intervention

• Identifies triggers, early warning signs, and changes in behavior; reports concerns to clinical and nursing staff promptly.
• Utilizes trauma-informed, least-restrictive intervention strategies to prevent escalation.
• Implements protocols for special precautions, suicide prevention, elopement risk, violence precautions, and environmental safety rounds.
• Demonstrates appropriate techniques for managing aggressive or unsafe behavior.

Documentation and Communication

• Accurately documents observations, interventions, incidents, and care in the electronic health record (EHR).
• Communicates effectively with the interdisciplinary team regarding patient needs, risk factors, and progress.
• Participates in interdisciplinary treatment team meetings, shift reports, and clinical hand-offs.

Teamwork, Professionalism, and Quality

• Participates in quality improvement activities and adheres to organizational policies, procedures, and regulatory standards.
• Demonstrates infection control practices and contributes to a clean, safe environment.
• Maintains professional boundaries and models respectful, trauma-informed interactions.
• Supports new team members during onboarding by demonstrating proper unit routines and protocols.

Other Duties:

• Perform other duties as assigned to support the health, safety, and well-being of the individuals served.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Experience in behavioral health, inpatient psychiatric care, crisis units, emergency departments, or residential treatment programs roles preferred, not required.
• Valid driver’s license, auto insurance, and reliable transportation.
• Must be at least 18 years of age.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regularly required to lift 20 lbs.
• Must be able to lift a minimum of 30 lbs.
• Must be able to pull a minimum of 20 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
• Required to regularly stand and walk.
• Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities
• contract/contingent workers and interns do not qualify for any of the above benefits

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.