Facility Administrator

Jobtailor; Chattanooga (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Jobtailor is seeking a capable Healthcare Operations Manager to oversee daily operations of Chattanooga and Cleveland behavioral health clinics, provide strong leadership, and reinforce our mission.

You will manage hiring, scheduling, budgets, policy development, regulatory compliance (HIPAA/OSHA), data-driven service improvements, and collaboration with clinicians and community partners to deliver patient-centered care.

Qualifications

• Bachelor's Degree preferred
• Minimum 2 years' experience managing a healthcare setting or behavioral health clinic
• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation

Responsibilities

• Oversee daily operations of the Chattanooga and Cleveland behavioral health clinics
• Provide positive leadership and reinforce workplace cultural values supporting the MHC mission
• Manage hiring, scheduling, workflow, and administrative tasks
• Supervise clinical, care management, support, and clinic operations staff
• Ensure compliance with local, state, and federal healthcare regulations, HIPAA, accreditation, OSHA, and safety requirements
• Develop and implement clinic policies and procedures
• Oversee clinical caseload management, audit reviews, no-show management, and utilization management
• Monitor clinic budgets and expenses and identify cost-effectiveness improvements
• Ensure clinic facilities, equipment, and maintenance needs are met
• Liaise between medical staff and administrative teams to achieve KPIs
• Address patient concerns, feedback, reviews, and investigations
• Conduct performance evaluations and foster professional development
• Maintain accurate and confidential records and use data to improve patient outcomes
• Collaborate with healthcare providers and external networks to implement behavioral health programs and services
• Monitor service effectiveness and make data-driven improvements
• Optimize resource allocation
• Deliver patient-centered care through evidence-based practices, interdisciplinary collaboration, and individualized treatment plans
• Analyze patient satisfaction feedback and implement service improvements
• Manage risk assessments and safety protocols
• Build relationships with community partners and support business development initiatives
• Report unethical or unsafe activities and accidents through appropriate channels
• Participate in proactive team efforts and perform other assigned duties
• Provide leadership through example and knowledge sharing
• Follow agency policies and procedures

Skills

Healthcare Management

Leadership Skills

Crisis Management

Compliance with HIPAA

Patient-Centered Care

Education

Bachelor's Degree preferred

High School diploma equivalency + 5 years exp + 3 years leadership

Tools

Crisis Management System

Data Analysis Tools

Patient Management Software

Job description

• Oversee daily operations of the Chattanooga and Cleveland behavioral health clinics
• Provide positive leadership and reinforce workplace cultural values supporting the MHC mission
• Manage hiring, scheduling, workflow, and administrative tasks
• Supervise clinical, care management, support, and clinic operations staff
• Ensure compliance with local, state, and federal healthcare regulations, HIPAA, accreditation, OSHA, and safety requirements
• Develop and implement clinic policies and procedures
• Oversee clinical caseload management, audit reviews, no-show management, and utilization management
• Monitor clinic budgets and expenses and identify cost-effectiveness improvements
• Ensure clinic facilities, equipment, and maintenance needs are met
• Liaise between medical staff and administrative teams to achieve KPIs
• Address patient concerns, feedback, reviews, and investigations
• Conduct performance evaluations and foster professional development
• Maintain accurate and confidential records and use data to improve patient outcomes
• Collaborate with healthcare providers and external networks to implement behavioral health programs and services
• Monitor service effectiveness and make data-driven improvements
• Optimize resource allocation
• Deliver patient-centered care through evidence-based practices, interdisciplinary collaboration, and individualized treatment plans
• Analyze patient satisfaction feedback and implement service improvements
• Manage risk assessments and safety protocols
• Build relationships with community partners and support business development initiatives
• Report unethical or unsafe activities and accidents through appropriate channels
• Participate in proactive team efforts and perform other assigned duties
• Provide leadership through example and knowledge sharing
• Follow agency policies and procedures

Requirements

• Bachelor's Degree preferred
• High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience required
• Minimum 2 years' experience managing a healthcare setting or behavioral health clinic
• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Cell Phone
• Leadership skills and ability to lead by example
• Ability to make sound decisions quickly and decisively
• Ability to motivate staff and develop team solutions
• Ability to delegate tasks and share responsibility and accountability
• Team-oriented and interpersonal skills
• Ability to negotiate skillfully with internal and external groups
• Internal and external customer service skills
• Consumer engagement and therapeutic communication
• Suicide-specific triage assessment using C-SSRS
• Therapeutic-options de-escalation and restraint
• Clinically based triage disposition
• Professional communication and coordination of care
• Crisis Management System documentation
• Ability to work independently, make critical decisions, and collaborate as part of a team
• Infection prevention and control practices
• Evidence-informed practice related to substance use disorders and clinical care of children and youth
• Must attend mandatory in-services, continuing education, and annual health requirements
• Must comply with corporate, OSHA, safety, privacy, and HIPAA policies and procedures

Core Competencies

Demonstrates strong leadership in managing healthcare operations, ensuring compliance with regulations, and fostering a positive workplace culture. Skilled in patient-centered care, data-driven decision-making, and effective collaboration with healthcare providers.

Highest-signal resume keywords

• Healthcare Management
• Leadership Skills
• Crisis Management
• Compliance with HIPAA
• Patient-Centered Care

Hard Skills

• Behavioral Health Management
• Clinical Caseload Management
• Utilization Management
• Risk Assessment
• C-SSRS Assessment
• Infection Prevention Practices
• Evidence-Informed Practice
• Therapeutic Communication
• Budget Monitoring
• Policy Development

Soft Skills

• Team-Oriented
• Interpersonal Skills
• Decision-Making
• Motivational Skills
• Negotiation Skills

Certifications & Qualifications

• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report
• Acceptable Criminal Background Investigation

Industry Keywords

• Behavioral Health Clinics
• Healthcare Regulations
• OSHA Compliance
• Patient Satisfaction
• Community Partnerships

Tools & Technologies

• Crisis Management System
• Data Analysis Tools
• Patient Management Software