Facility Account Manager

City Wide Facility Solutions; Melbourne (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401k

Vehicle mileage allowance

Company laptop

Holidays & 2 weeks PTO

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to serve a portfolio of commercial clients in the Orlando area. You will be the primary contact, ensuring exceptional service, coordinating vendors, and proactively identifying maintenance needs to drive client satisfaction and growth.

The role emphasizes relationship-building, operations, and project oversight with opportunities for professional development and a dynamic team environment.

Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Proven ability to build relationships and deliver outstanding service.
• Strong communication, problem-solving, and organizational abilities.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial clients, ensuring facilities receive exceptional service.
• Build and maintain relationships with clients through regular communication and site visits.
• Coordinate and manage vendors and contractors to deliver seamless service.
• Identify facility needs and recommend customized maintenance solutions.
• Resolve service issues promptly while maintaining high customer satisfaction.
• Manage multiple client accounts and projects in a fast-paced environment.
• Collaborate with internal teams and partners to ensure service delivery.
• Document inspections and provide regular updates to clients.

Skills

Relationship-building

Customer service

Account management

Communication

Project management

B2B sales

Problem-solving

Organizational skills

Driver's license

Tools

CRM systems

Microsoft Office

Job description

At City Wide Facility Solutions, we help commercial businesses maintain clean, safe, and productive environments through customized janitorial and facility maintenance solutions. As the nation’s leading management company in the building maintenance industry, we serve as a single point of contact for our clients, allowing them to focus on their core business while we manage the day-to-day facility needs.

We’re looking for a driven, relationship-focused Facility Solutions Manager to join our Orlando team. This is an excellent opportunity for someone who enjoys building client relationships, solving problems, managing multiple projects, and making a direct impact on customer satisfaction and business growth.

What You’ll Do

As a Facility Solutions Manager, you will serve as the primary point of contact for a portfolio of commercial clients, ensuring their facilities receive exceptional service and support.

Key Responsibilities

• Build and maintain strong relationships with commercial clients through regular communication and site visits.
• Conduct facility inspections and ensure all services meet City Wide’s quality standards.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly and professionally while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and service partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Success in This Role

The ideal candidate is proactive, professional, and highly organized. You enjoy interacting with clients, solving challenges before they become problems, and taking ownership of results. You thrive in a role that combines relationship management, operations, and business development.

Why Join City Wide?

• Competitive compensation package
• Career growth opportunities with an industry leader
• High-impact role with autonomy and responsibility
• Supportive team environment
• Opportunity to work with a diverse portfolio of commercial clients
• Ongoing training and professional development

If you’re looking for a career where you can build relationships, solve problems, and make a measurable difference every day, we’d love to hear from you.

Preferred Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.
• Comfortable working independently and making decisions in the field.
• Proficiency with technology, CRM systems, and Microsoft Office applications.
• Valid driver’s license and ability to travel locally throughout the Greater Orlando area.

City Wide offers a competitive compensation and benefits package, to include medical benefits and 401k.

• Comprehensive Training Program
• Vehicle mileage allowance
• Holidays & 2 weeks PTO
• Company laptop