Facilities Systems Manager

Embry-Riddle; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University seeks a Facilities Systems Manager for the Prescott, AZ campus to oversee the IWMS (AssetWorks AiM/GO) and support facilities operations, work orders, PMs, asset tracking, and reporting. You will coordinate maintenance, supervise Service Center staff, provide system training, and liaise with IT and vendors to optimize efficiency.

The ideal candidate will be proactive, organized, and able to manage multiple priorities while delivering excellent customer

Qualifications

• Associate degree or 18-month postsecondary program, preferably in business administration or related field.
• 1–3 years of related work experience in database management, customer service, or related area.
• Two years of IWMS/CMMS experience may substitute for degree requirement.
• Proficiency in Microsoft Office Suite and IWMS applications.
• Strong attention to detail and commitment to accurate records and system data.
• Ability to manage multiple tasks, meet deadlines, and work independently.

Responsibilities

• Maintain IWMS accuracy and manage service requests, preventive maintenance, asset tracking, and reporting.
• Coordinate preventive maintenance processes and support capital renewal planning.
• Provide system training and troubleshoot IWMS; coordinate software updates with IT/vendors.
• Oversee Service Center operations and supervise staff and student employees.
• Collaborate with facilities staff, IT, vendors, and campus stakeholders to improve operations.

Skills

Attention to detail

Customer service

Project coordination

Communication skills

Manage multiple priorities

Team collaboration

Education

Associate degree or 18-month program in related field

Tools

IWMS (AssetWorks)

CMMS

MS Office

AssetWorks AiM GO

Job description

Job Description

Embry-Riddle Aeronautical University is seeking a detail-oriented and customer-focused Facilities Systems Manager to join the Facilities Management team at our Prescott, Arizona campus. This position manages the university’s Integrated Workplace Management System (IWMS), AssetWorks, including AiM and GO, to support facilities operations, work order management, preventive maintenance, asset tracking, and reporting. The Facilities System Manager serves as the primary point of contact for Facilities personnel and Information Technology regarding the IWMS. Responsibilities include maintaining system accuracy, coordinating preventive maintenance processes, managing service requests, generating operational and utility reports, tracking labor and related costs, and supporting asset condition assessments and capital renewal planning. This position also oversees Service Center operations, ensuring maintenance requests are accurately entered, tracked, and dispatched while maintaining a high standard of customer service. The successful candidate will provide system training, coordinate software updates and troubleshooting, support space management data, and supervise Service Center staff and student employees. The ideal candidate is proactive, organized, and comfortable managing multiple priorities while collaborating with facilities personnel, IT, vendors, and campus stakeholders to improve operational efficiency and support the effective delivery of university facilities services.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

Benefits

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Qualifications Required

Associate degree or completion of a postsecondary program of at least 18 months, preferably in Business Administration or a related field. One to three years of related work experience in database management, customer service, or a related area. Two years of experience with Facilities Management Integrated Workplace Management Systems (IWMS) or Computerized Maintenance Management Systems (CMMS) may substitute for the associate degree requirement. Proficiency in Microsoft Office Suite, business software, and IWMS applications. Strong attention to detail and commitment to maintaining accurate records and system data. Ability to work independently, take initiative, and manage responsibilities within established deadlines. Excellent written and verbal communication skills. Demonstrated commitment to providing excellent customer service. Ability to manage multiple tasks, analyze information, follow instructions, and exercise sound judgment. Ability to establish and maintain effective working relationships with colleagues, customers, and other stakeholders.

Preferred Qualifications

Experience with AssetWorks AiM, GO, or comparable IWMS/CMMS platforms. Experience supporting facilities operations, work order management, preventive maintenance, asset inventory, or service desk operations. Experience generating operational reports, tracking utility usage and billing, or managing timekeeping and labor-related data. Experience providing system training, troubleshooting application issues, and coordinating software updates with IT teams or vendors. Experience supervising staff or student employees.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fair and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fair and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination... (the rest of the repeat omitted)...

Agencies interested in partnering with the University should contact [e-mail].

To preserve the integrity and authenticity of our hiring process, candidates are expected to participate without AI-assisted coaching, real-time response generation, or recording during interviews or assessments. Embry-Riddle does not use AI to automatically screen, rank, or select candidates.

Embry-Riddle Aeronautical University, we don't just prepare people for the future of aerospace, we help create it. As the world's leading aviation and aerospace university, Embry-Riddle is advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Our faculty, researchers and professional staff collaborate with industry leaders, government agencies and innovators to solve real-world challenges and shape the technologies that will define tomorrow. We are accelerating research, expanding strategic partnerships and driving discoveries that will define the future of aerospace and STEM. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. You will inspire future leaders, advance groundbreaking ideas and help shape what's next. Join us and be part of a community dedicated to innovation, impact and the future of aerospace.

Embry-Riddle Aeronautical University, we don't just prepare people for the future of aerospace, we help create it. As the world's leading aviation and aerospace university, Embry-Riddle is advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Our faculty, researchers and professional staff collaborate ...