Facilities Supervisor- Dublin, OH

Wendy's International; Dublin (OH); Hybrid; USD 74,000 - 126,000; Full time

Job summary

Wendy's International is hiring a Facilities Maintenance Manager in Dublin, Ohio, responsible for overseeing the maintenance and repair of multiple company buildings. This role involves managing technician performance, conducting training programs, and ensuring service quality.

Ideal candidates should have strong technical knowledge in facilities maintenance, excellent communication skills, and a High School Diploma or GED. The salary range is between $74,000 and $126,000 annually.

Qualifications

• Strong technical knowledge of facilities technology solutions including mobile applications.
• Strong management, organization, planning, and critical calculations skills.
• Experience with HVAC, refrigeration, food prep and production equipment.

Responsibilities

• Oversee maintenance and repair of company buildings and equipment.
• Train technicians to ensure service quality and efficiency.
• Conduct root-cause analysis when technician productivity is below target.
• Manage capital budgets and perform root cause analysis for high costs.

Skills

Technical knowledge of facilities technology solutions

Strong computer skills

Excellent written and oral communication

Customer service skills

Analytical skills

Knowledge of HVAC, refrigeration, electrical

Education

High School Diploma/GED

Post-secondary education preferred

Job description

Position Overview

Oversee the general maintenance and repair of 30-60 company buildings, equipment, and property through the effective use of company technicians, vendors, and general contractors. Partner with Operations Leadership on cost control, food/customer/employee safety, brand protection, and support sales growth and profit goals.

Responsibilities

• Leads technician workforce to maximize efficiency and service quality.
• Training – Through analysis of Corrigo data and field observations, identify technician and operator training needs on new and existing equipment. Conduct technician training and new hire orientation. Conduct regular review of technician work orders to ensure procedures are being followed and to identify training needs.
• Planning, Scheduling and Productivity – Utilizing Corrigo, review and assess work load for each technician on a daily basis. Direct technicians to make necessary adjustments to daily schedules to ensure maximum productivity and service levels. Analyze technician P&L results and conduct monthly business review meetings to teach effective planning and prioritization of workload. Utilize TechConnect data, management reports and metrics to evaluate technician productivity. Conduct root‑cause analysis when technician productivity level is below target (85%) and guide technician as to how to improve productivity. Executes work orders when necessary.
• Standard Operating Procedures – Conduct regular restaurant visits with technicians to observe, coach, calibrate and validate that standard operating procedures are being followed. Document performance for review. Create and implement action plans to correct or modify technician and vendor performance or resolve outstanding issues where deficiencies are noted.
• Personal development for career advancement – Provide regular feedback and coaching to ensure professional development and advancement of talent.
• Business review process – Analyze monthly store P&Ls and scorecards to identify high cost, trends, and/or over budget line items. Perform root cause analysis via TechConnect to identify reasons for high costs and develop action plans to reduce costs. Provide consultation as to equipment repair vs replacement. Review status of capital projects to assess progress against capital plan and budget. Review FSA results and manage process for cost effective and timely remediation.
• Planning and Scheduling – Communicate monthly action plans to Operations partners and Region Engineering Director, incorporate multi‑purpose store visits that include technician and vendor training and performance, R & M capital planning, PM schedules and high‑cost equipment or other maintenance problems. Update planning calendar weekly with changes or additions to scheduled visits. Include observations in Employee and Guest Safety, Food Safety, Store PM Task Evaluation and Recommendations, and Best Practices.
• Vendor and Technician Performance Evaluation – Analyze customer satisfaction surveys in TechConnect to assess vendor and technician performance. Review with Operations partners.
• System initiatives – Incorporate Facility Dept required activities for system initiatives (program/product rollouts) in monthly and updated planning calendars and communicate with Operations partners.
• Manages R&M capital budgets – Restaurant inspections, planning and execution, budget management, unplanned equipment replacement.
• Oversees system management and data analysis – Parts management, repair cost analysis.
• Oversee Asset management – Preventive maintenance, building and key operating equipment maintenance, warranty capture.

Education

High School Diploma/GED.

Travel

25% travel.

Pay Range

$74,000.00 – $126,000.00 Annually.

Location

Field work primarily at Wendy's Restaurants or to other field locations in Columbus, OH. Remote work allowed in Columbus, OH when not on site.

Qualifications

• Strong technical knowledge of facilities technology solutions to include mobile applications, work order management and statistical analysis.
• Strong computer skills – management, organization, planning, and all critical calculations.
• Excellent written and oral communication, customer service, and analytical skills.
• Strong technical knowledge of all aspects of restaurant facilities maintenance, including HVAC, refrigeration, food prep and production equipment, electrical, plumbing, and building systems and finishes.
• Post‑secondary education preferred.

Equal Employment Opportunity Statement

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.