Facilities Services Manager

Booz-Allen-Hamilton; McLean (VA); On-site; USD 62,000 - 141,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition assistance

Professional development

Job summary

Booz Allen Hamilton in McLean, Virginia, seeks a Parking Program Analyst to manage parking operations, permits, and events while serving as the primary customer-facing representative for parking services. You will coordinate with construction teams, security, and other stakeholders to ensure smooth operations and responsive customer support.

The role requires experience in program administration, stakeholder coordination, and contractor performance oversight, with the ability to develop

Qualifications

• Minimum 2 years of experience in customer-facing services or operational support.
• Experience administering programs and coordinating stakeholders.
• Experience monitoring contractor performance and providing feedback.
• Ability to analyze challenges, develop practical solutions, and make decisions in a dynamic environment.
• Ability to work in a fast-paced office and collaborate with customers, contractors, and internal teams.

Responsibilities

• Serve as the primary customer-facing representative for parking services, providing exceptional support and coordinating with customers, construction teams, security personnel and other stakeholders.
• Coordinate parking support for special events, conferences, VIP visits, and other customer requirements.
• Schedule and arrange for special equipment, custodial services, security monitors, and other resources to support operations and projects.
• Provide project coordination and logistics support for facility services initiatives, including parking optimization efforts and service-related projects.

Skills

Customer-facing services

Program administration

Contractor performance monitoring

Stakeholder coordination

Analytical decision-making

Education

HS diploma or GED

Job description

The Opportunity:Assist the client with the administration and management of the parking program, including parking sof tware, permit distribution, stakeholder e nga gement, spe cia l event parking, and customer communications. Serve as the primary customer-facing representative for parking services, providing exceptional support, resolving parking and facility- related issues, and coordinating with customers, construction teams, security personnel, and other stakeholders to ensure efficient operations. Develop and implement solutions for parking challenges, including accommodating construction activities and other projects that impact parking availability. Coordinate parking support for spe cia l events, conferences, VIP visits, and other customer requirements. Schedule and arrange for spe cia l equipment, custodial services, security monitors, and other resources needed to support operational and project objectives. Provide project coordination and logistics support for facility services initiatives, including parking optimization efforts, spe cia l events, invoice validation, and service- related projects. Perform additional duties as assigned in support of mission requirements, demonstrating flexibility, initiative, and a utility-player mindset in a dynamic environment.You Have:2+ years of experience managing customer-facing services, programs, or operational support functionsExperience administering programs, coordinating stakeholder requirements, and ensuring successful service deliveryExperience monitoring the quality of services provided by contractors, and providing feedback to the clientAbility to analyze challenges, develop practical solutions, and make sound decisions in a dynamic environmentAbility to work in a fast-paced office environment and collaborate effectively with customers, contractors, and internal teamsTS/SCI clearance with a polygraphHS diploma or GEDNice If You Have:Experience managing or administering a parking program, transportation services program, or similar customer service-oriented operationExperience coordinating parking requirements and mitigation strategies during construction projects or other activities that impact parking availabilityAbility to administer the parking program, including managing parking permit assignments, coordinating with component parking representatives, maintaining parking records, and administering the parking applicationAbility to gather customer requirements, coordinate with multiple stakeholders, and implement effective operational solutionsAbility to verify clearances, accesses, and certification s, schedule required appointments, briefings, and training, and monitor requirementsAbility to effectively e nga ge with customers, contractors, and leadership at all levelsPossession of excellent verbal and written communication skillsClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity StatementAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Candidate AI Usage PolicyAI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided .Work ModelOur people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.Onsite : If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.