Facilities Service Coordinator

Lowes Foods, LLC; Burke Park (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Lowes Foods, LLC is seeking a Service Coordinator to manage service requests, dispatch technicians, and coordinate maintenance across multiple supermarket locations in North Carolina. You will serve as the communication hub among stores, service providers, and facility management to ensure rapid issue resolution.

Responsibilities include prioritizing work orders in Corrigo, coordinating refrigeration, HVAC, electrical, and plumbing work, and providing store updates on status and ETA.

Qualifications

• High school diploma or GED is required.
• 2+ years of dispatching, customer service, facilities management, or maintenance coordination experience preferred.
• Experience supporting multiple locations in a retail, supermarket, or facilities environment preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Strong organizational and multitasking skills.
• Ability to prioritize competing service requests in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Work Order Management: receive, prioritize, and dispatch service requests.
• Technician and Vendor Coordination: schedule and dispatch technicians and external contractors across locations.
• Store Support: act as primary point of contact for store management and provide updates on work order status and repair progress.
• Administrative Responsibilities: review work orders for completeness, coding, and documentation, and generate service reports.

Skills

Dispatching

Customer service

Facilities management

Maintenance coordination

Microsoft Excel

Microsoft Outlook

Team communication

Education

High school diploma or GED

Tools

Microsoft Teams

Job description

Overview

The Service Coordinator is responsible for coordinating service requests, dispatching technicians, and ensuring timely resolution of maintenance, refrigeration, HVAC, electrical, plumbing, and general facility issues across multiple supermarket locations. This role serves as the communication hub between stores, service providers, technicians, and facility management to maintain operational continuity and minimize equipment downtime.

Responsibilities

Work Order Management

• Receive, prioritize, and dispatch service requests from supermarket locations.
• Create and assign work orders through the maintenance management platform Corrigo.
• Monitor open work orders and ensure timely completion according to service level agreements (SLAs).
• Track emergency service calls and **escalate** critical issues when necessary.
• Verify accurate problem descriptions, store information, and equipment details before dispatching.

Technician and Vendor Coordination

• Schedule and dispatch internal technicians and external contractors based on location, skill set, workload, and urgency.
• Coordinate refrigeration, HVAC, electrical, plumbing, lighting, and general maintenance service providers.
• Maintain ongoing communication with technicians regarding job status, parts availability, and scheduling updates.

Store Support

• Serve as the primary point of contact for store management regarding maintenance and facility concerns.
• Provide updates on work order status, estimated arrival times, and repair progress.
• Assist store personnel with troubleshooting and gathering information needed for repair dispatch.
• Prioritize critical refrigeration failures, HVAC outages, electrical issues, and food safety concerns.
• Escalate major equipment failures to management and ensure appropriate follow-up actions.

Administrative Responsibilities

• Review work orders for completeness, proper coding, and documentation.
• Generate reports on work order activity, service trends, and dispatch performance.

Qualifications

• High school diploma or GED required.
• 2+ years of dispatching, customer service, facilities management, or maintenance coordination experience preferred.
• Experience supporting multiple locations in a retail, supermarket, or facilities environment preferred.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Strong organizational and multitasking skills.
• Ability to prioritize competing service requests in a fast-paced environment.
• Excellent verbal and written communication skills.

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