Facilities Project Manager — Lead Teams & Quality Service

Allied Universal; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan and disability insur.

Eight paid holidays

Vacation accrual

Job summary

Diversified Maintenance is seeking a Project Manager to provide direct oversight to hourly employees and ensure accounts are fully staffed and operating within contract specifications.

The role focuses on evaluating sites, maintaining excellent communication, and developing employees to meet service standards while delivering strong customer satisfaction. You will coordinate staffing, supervise daily tasks, and drive operational efficiency across accounts.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of management experience in a service-related industry.
• Minimum of three years of operational experience in the janitorial industry.
• Business level oral and written communication skills; ability to speak, read, and write fluently in English.

Responsibilities

• Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract

Skills

Multitasking

Customer service

Active listening

Team leadership

Negotiation

Conflict resolution

Education

High school diploma or equivalent

Job description

Diversified Maintenance is seeking a Project Manager to provide direct oversight to hourly employees and ensure accounts are fully staffed and operating within contract specifications.

The role focuses on evaluating sites, maintaining excellent communication, and developing employees to meet service standards while delivering strong customer satisfaction. You will coordinate staffing, supervise daily tasks, and drive operational efficiency across accounts.