Facilities Ops Center Operator — Critical Infra

Apple, Inc.; Waukee (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Apple Inc. in Waukee, Iowa is seeking a Critical Facilities Operations Center (FOC) Operator to monitor and manage critical infrastructure in a 24/7 data center environment. You will own monitoring systems, respond to alarms, lead incident management, and uphold maintenance standards.

The role requires strong situational awareness, clear communication, and decision making. Expect 12-hour shifts with potential overtime and collaboration with internal teams and external vendors.

Qualifications

• 1+ years of experience operating EPMS, BMS, and/or FLS controls systems within data centers or equivalent critical environments.
• 2+ years of experience in critical facilities, data center environments, or mission-critical operations.
• Experience with maintenance management tools such as CMMS or similar.
• Experience with mechanical, electrical, and fire life safety systems.
• Physical ability to perform tasks including lifting up to 75 lbs.
• Ability to work varying shifts including 12-hour day or graveyard shifts.
• Familiarity with NFPA 70E, NFPA 70B and OSHA Hazardous Energy Control requirements.

Responsibilities

• Manage and monitor all controls and monitoring systems — EPMS, BMS, FLS, Generator, and Facility Networks.
• Identify critical events and lead incident management, following escalation policy.
• Maintain and update logs and reports with accuracy and compliance.
• Perform daily rounds, verify health of building monitoring systems, and analyze data to address issues.
• Manage FOC communications with stakeholders during normal operations and incidents.
• Open change requests for planned facilities work and update work orders in CMMS.
• Provide updates during turnover meetings and participate in daily staff meetings.
• Collaborate with facilities peers, management, and external vendors; document system changes.
• Coordinate with vendors/contractors and evaluate performance.

Skills

EPMS/BMS/FLS

CMMS

Mechanical knowledge

Electrical knowledge

Shift work

Tools

CMMS

Job description

Apple Inc. in Waukee, Iowa is seeking a Critical Facilities Operations Center (FOC) Operator to monitor and manage critical infrastructure in a 24/7 data center environment. You will own monitoring systems, respond to alarms, lead incident management, and uphold maintenance standards.

The role requires strong situational awareness, clear communication, and decision making. Expect 12-hour shifts with potential overtime and collaboration with internal teams and external vendors.