Facilities Operations Technician

Insight Global; Saline (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Insight Global seeks a Facilities Operations Technician to help keep data center infrastructure running safely and reliably around the clock. You will work across electrical, mechanical/HVAC, cooling, and controls systems to support 24/7 uptime and assist with upgrades, retrofits, and commissioning.

Responsibilities include operating and maintaining critical facility systems, troubleshooting issues, and documenting tests and drawings.

Qualifications

• Experience with mission-critical or industrial facility systems (data centers, utilities, manufacturing, healthcare, or large commercial environments).
• Ability to read and interpret technical docs such as one-lines, schematics, P&IDs, drawings, and sequences of operation.
• Working knowledge in electrical: switchgear, UPS, generators, grounding, power distribution.
• Mechanical/HVAC: chilled water, DX, CRAH/CRAC, pumps, cooling towers.
• Strong troubleshooting and diagnostic skills with incident response, maintenance, or commissioning experience.
• Ability to follow procedures, work safely, and operate in high-risk environments.
• Understanding of safe work practices including LOTO, arc-flash awareness, PPE.

Responsibilities

• Operate and maintain critical facility systems to support 24/7 uptime.
• Respond to equipment issues and perform troubleshooting to restore systems safely.
• Support upgrades, retrofits, and commissioning activities.
• Assist with drawings, one-lines, logs, and test plans to ensure consistent execution.
• Collaborate with operations, engineering, construction partners, vendors, and utilities to ensure safe outcomes.
• Senior technicians lead complex troubleshooting events and mentor junior team members.

Skills

Troubleshooting

Technical documentation

Reading schematics

Incident response

Safety procedures

Cross-functional collaboration

Root cause analysis

Time management

Tools

CMMS

BMS/EPMS

Testing equipment

Job description

As a Facilities Operations Technician, you help keep mission‑critical data center infrastructure running safely, reliably, and efficiently. You work across electrical, mechanical/HVAC, cooling, and controls systems to support 24/7 uptime. Depending on your level, you may focus on hands‑on learning and operations (IC2–IC3) or take on more advanced troubleshooting, leadership, and technical decision‑making (IC4–IC5). In this role, you operate and maintain critical facility systems, respond to equipment issues, and perform troubleshooting and root cause analysis to restore systems quickly and safely. You support upgrades, retrofits, and commissioning activities to ensure new or modified systems meet operational standards. You follow established procedures and technical documentation and help improve drawings, one‑lines, logs, and test plans to ensure consistent execution across sites. You work closely with operations, engineering, construction partners, vendors, and utilities to ensure safe and reliable outcomes. You communicate technical risks and findings clearly and contribute to improving standards, maintenance practices, and overall system performance. Senior technicians lead complex troubleshooting events, guide system improvements, and mentor junior team members.

Must Haves:

• Experience working with mission‑critical or industrial facility systems (data centers, utilities, manufacturing, healthcare, or large commercial environments).
• Ability to read and interpret technical documentation such as one‑lines, schematics, P&IDs, mechanical drawings, and sequences of operation.
• Working knowledge in at least one core domain:
• Electrical: switchgear, UPS, generators, grounding, power distribution
• Mechanical/HVAC: chilled water, DX, CRAH/CRAC, pumps, cooling towers
• General: integrated facility operations across electrical, mechanical, and controls
• Strong troubleshooting and diagnostic skills with experience supporting incident response, maintenance, or commissioning.
• Ability to follow procedures, work safely, and operate effectively in time‑sensitive or high‑risk environments.
• Understanding of safe work practices, including LOTO, arc‑flash awareness, PPE, and general industrial safety.
• Clear communication of technical issues and risks, with strong ownership, accountability, and sound operational judgment.

Pluses:

• Experience with critical power, cooling, HVAC, controls, or facility systems (e.g., switchgear, UPS, generators, chillers, CRAH/CRAC, pumps, cooling towers, BMS/EPMS).
• Familiarity with commissioning, vendor coordination, maintenance planning, or acceptance testing.
• OEM or manufacturer training on power, cooling, HVAC, or controls equipment (Schneider, Eaton, Vertiv, Siemens, ABB, Johnson Controls, Trane, Honeywell).
• Relevant trade credentials such as Journeyman/Master Electrician or HVAC/mechanical certifications.
• NFPA 70E or similar electrical/mechanical safety training.
• Experience using CMMS or digital maintenance tools.
• Additional industry training such as ASHRAE coursework, CHD, Uptime ATD, or data center power/cooling training (e.g., DCCA‑aligned programs).