Facilities Operations Specialist

The Boston Beer Company; Boston (MA); On-site; USD 41,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Fertility/adoption support

Free financial coaching

Health & wellness program and disks

Professional development & training

Free beer!

Job summary

The Boston Beer Company is seeking a Workplace Services & Facilities Specialist to create a safe, functional, and welcoming environment for our Boston office. You will coordinate daily facilities operations, vendor management, mail, inventory, and events, and provide hands-on support to keep business running smoothly.

You’ll oversee room setups, supply chains, and office services, while monitoring safety, procurement, and reporting.

Qualifications

• Working knowledge of facilities and building systems including HVAC, electrical, plumbing, life safety.
• Ability to troubleshoot facilities-related issues and perform light maintenance.
• Ability to coordinate vendors, maintenance activities, service schedules, and documentation.
• Ability to manage mail, shipping, receiving, freight, supplies, storage, and inventory.
• Strong customer service, communication, collaboration, organization, and problem-solving skills.

Responsibilities

• Coordinate day-to-day facilities and workplace services operations and vendor oversight.
• Maintain conference rooms, common areas, kitchens, and signage, and coordinate space changes.
• Support workplace events with logistics, setup, and onsite execution.
• Manage mail, shipping, receiving, freight, and package distribution workflows.
• Monitor safety, inventory, purchases, and replenishment; analyze usage trends.
• Provide reception coverage and respond to coworker inquiries via service platforms.

Skills

Facilities operations

Vendor management

Customer service

Communication

Problem-solving

Organization

Inventory management

Shipping & mail coordination

Freshworks

Tools

Freshworks

Job description

Job Description

As a Workplace Services & Facilities Specialist, you will help create a safe, functional, professional, and welcoming environment for coworkers and visitors in our Boston office. You will coordinate daily facilities operations, workplace services, mail and shipping activities, amenities, inventory, vendors, and workplace events. You will also provide hands‑on operational support and help identify and resolve issues before they affect coworkers or business operations.

What You’ll Brew:

• Coordinate day‑to‑day facilities and workplace services operations, monitor workplace conditions, troubleshoot issues, manage maintenance work orders, and **escalate specialized repairs when needed.**


• Coordinate and oversee vendors supporting building maintenance, janitorial services, life safety systems, office equipment, refrigeration, draft systems, and other workplace services; review routine invoices and service documentation.


• Maintain conference rooms, common areas, kitchens, coworker amenities, workplace signage, and display areas; coordinate room setups, space configurations, furniture moves, and workplace improvement projects.


• Support workplace events by coordinating logistics, setup, execution, and operational needs.


• Manage daily mailroom, shipping, receiving, freight, carrier pickup, package distribution, pallet delivery, copy center, and off‑site document storage activities using United States Postal Service, United Parcel Service, and FedEx systems.


• Manage office, kitchen, shipping, safety, training kitchen, and workplace supply inventories; coordinate purchasing and replenishment, analyze usage trends, organize storage areas, and unload incoming product and beverage deliveries.


• Maintain coffee, tea, cold brew, beverage, paper product, utensil, Bevi, draft gas, and cooler supplies in Sammy’s kitchen areas.


• Provide reception coverage as needed, welcome visitors and service providers, respond to coworker inquiries, and monitor workplace service requests through service management platforms.


• Maintain facility records, service schedules, vendor documentation, preventative maintenance calendars, operational procedures, metrics, and reporting; recommend improvements that increase efficiency and cost effectiveness.


• Support workplace health, safety, security, ergonomic, accommodation, and emergency‑response activities; perform light maintenance and troubleshooting and serve as an after‑hours emergency contact when assigned.

What Ingredients You’ll Bring:

Minimum Qualifications:

• Working knowledge of facilities and building systems, including heating, ventilation, and air conditioning, electrical, plumbing, life safety systems, and office equipment.


• Ability to troubleshoot facilities‑related issues and perform light maintenance, including patch and paint repairs, light carpentry, basic heating, ventilation, and air conditioning troubleshooting, basic electrical troubleshooting, and water filter replacement.


• Ability to coordinate vendors, maintenance activities, service schedules, workplace projects, and operational documentation.


• Ability to manage mail, shipping, receiving, freight, supplies, purchasing, storage, and inventory activities.


• Ability to use shipping systems and workplace service management platforms, including Freshworks or similar platforms.


• Customer service, communication, collaboration, organization, and problem‑solving skills.


• Ability to organize, receive, stock, unload, and move workplace supplies, packages, beverages, products, and pallet shipments.


• Ability to provide reception coverage and support workplace events, emergencies, and occasional after‑hours operational needs.

Level: 9

Salaried:

At the Boston Beer Company and in accordance with pay transparency laws, we are open about our salary ranges. For this role, the salary range is between $41,000 and $85,000. However, it's important to note that where the person hired starts in this range is dependent on their related experience, skillset and location. Additionally, this position qualifies for a discretionary annual bonus based on company and individual performance, and certain sales roles might include a car allowance.

Some Perks:

Our people are our most important "ingredient". We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full‑Time Boston Beer Coworkers have the following perks available*:

• Tuition reimbursement


• Fertility/adoption support


• Free financial coaching


• Health & wellness program and discounts


• Professional development & training


• Free beer!

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact [e-mail] for assistance.