Facilities Operations Manager (HVAC) — KPI & 25% Travel

The Planet Group; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A facilities management firm in Tempe, Arizona is seeking an Operations Manager for their Customer Solutions Center. This role requires managing a team to ensure optimal service delivery while implementing process improvements. The ideal candidate will have 5-10 years of direct management experience, proficiency in KPIs, and be adaptable to various work schedules including occasional travel. This position is integral to maintaining client relationships and enhancing operational efficiencies.

Qualifications

• 5-10 years of management experience in operations or call center.
• Ability to present information to groups and respond to questions.
• Flexibility to work varied schedules including nights and weekends.

Responsibilities

• Manage daily activities of the supervisory team for service delivery.
• Monitor and improve Work Order delivery processes.
• Conduct performance reviews and staff development.

Skills

Direct management experience

KPI development

Process improvement

Team leadership

Advanced Excel

Education

Bachelor's degree in business or management

Job description

A facilities management firm in Tempe, Arizona is seeking an Operations Manager for their Customer Solutions Center. This role requires managing a team to ensure optimal service delivery while implementing process improvements. The ideal candidate will have 5-10 years of direct management experience, proficiency in KPIs, and be adaptable to various work schedules including occasional travel. This position is integral to maintaining client relationships and enhancing operational efficiencies.