Facilities Operations Leader

Georgia United Credit Union; Duluth (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Georgia United Credit Union is seeking a Facilities Supervisor to lead the Facilities team across multiple branches. You will prioritize work, manage service quality, and coach staff while collaborating with branch and department leaders to resolve requests and escalations.

Key responsibilities include managing emergencies, coordinating vendor activities, conducting facility inspections, and ensuring compliance with safety and enterprise standards.

Responsibilities

• Supervises Facilities Specialists by setting priorities and performance expectations, assigning and reviewing work, managing workload and service quality, coaching team members, conducting performance reviews, and contributing to hiring, recognition, and corrective-action decisions.
• Serves as the primary Facilities contact for branch and department leaders by clarifying requests and coordinating escalations.
• Manages facility emergencies and disruptions by assessing safety and business impact, initiating approved interim controls, engaging vendors and internal partners, and communicating updates.
• Oversees facility requests and work orders across all locations by prioritizing needs; monitoring request volume, time open, status accuracy, recurring issues, and closure quality; and ensuring documented service-level, communication, escalation, and resolution standards are met.
• Monitors facility compliance requirements, maintains records, identifies gaps, coordinates remediation with the Director of Facilities, Security Manager, and other subject-matter owners, and escalates matters requiring legal interpretation, physical security decisions, or changes to enterprise standards.
• Leads a risk-based facility inspection and audit program by scheduling reviews, documenting findings, setting required response deadlines, escalating unresolved high-risk issues, and initiating the corrective-action process.
• Manages facility-related corrective actions from reviews, audits, inspections, and assessments by assigning or confirming accountable owners, tracking deadlines and completion evidence, escalating delays, and confirming resolution.
• Coordinates facility-related OSHA activities by maintaining records, supporting inspections and training, identifying hazards, and partnering with subject-matter owners on interpretation and remediation.
• Leads assigned facilities activities for business continuity, emergency preparedness, and disaster recovery under the Director of Facilities’ oversight, including site procedures, drills, vulnerability assessments, and response and recovery support, while coordinating physical security components with the Security Manager.
• Oversees day-to-day performance of approved facilities vendors, contractors, and service providers by setting operational and service expectations, coordinating access and schedules, evaluating quality, responsiveness, timeliness, safety, and issue resolution, documenting deficiencies, coordinating corrective action, and escalating material contract, relationship, or operational concerns to the Director of Facilities.

Job description

Georgia United Credit Union is seeking a Facilities Supervisor to lead the Facilities team across multiple branches. You will prioritize work, manage service quality, and coach staff while collaborating with branch and department leaders to resolve requests and escalations.

Key responsibilities include managing emergencies, coordinating vendor activities, conducting facility inspections, and ensuring compliance with safety and enterprise standards.