Facilities Operations & Dispatch Specialist

University of Miami; Coral Gables (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The University of Miami is seeking a Facilities Operations Control Representative for the Coral Gables campus. The role acts as a liaison to students, faculty, and Facilities staff to report issues and deploy technicians through the work order system.

Responsibilities include responding to requests via phone and email, monitoring alarms, and ensuring timely communication of maintenance and emergencies. Strong data entry, teamwork, and problem solving are essential.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of relevant experience.
• Knowledge, skills and attitudes: commitment to university values.
• Ability to work independently or in a team.
• Strong data entry with minimal errors.
• Ability to prepare and maintain records and reports.

Responsibilities

• Answers phone calls with proper greeting and resolves issues.
• Enters, transcribes, records, stores or maintains information.
• Monitors and responds to email requests.
• Reports alarm notifications accurately.
• Oversees work order control and management.
• Distributes office supplies and maintains inventory.
• Generates and distributes work orders from various requests.
• Adheres to university policies and safeguards assets.

Skills

Phone support

Data entry

Customer service

Record keeping

Alarm monitoring

Work order management

Communication

Teamwork

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

The University of Miami is seeking a Facilities Operations Control Representative for the Coral Gables campus. The role acts as a liaison to students, faculty, and Facilities staff to report issues and deploy technicians through the work order system.

Responsibilities include responding to requests via phone and email, monitoring alarms, and ensuring timely communication of maintenance and emergencies. Strong data entry, teamwork, and problem solving are essential.