Facilities Operations & Client Relations Manager

ABM Industries; Charlotte (NC); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking an Account Manager in Charlotte, NC to oversee facilities operations and client relationships, ensuring service excellence, contract compliance, safety, and strong financial results.

The role serves as the main liaison between clients and the operations team, supporting 4 managers and coordinating staffing, budgets, and projects. A background in janitorial services and 5–10 years of experience are required.

Qualifications

• Must pass ABM MVR.
• Drug test required.
• CRC (criminal background check) required.
• Experience managing 100+ employees.
• Computer skills: Excel, Word, PowerPoint.

Responsibilities

• Oversee facilities operations and client relationships.
• Ensure service excellence and contract compliance.
• Monitor safety performance and financial results.
• Liaise between clients and operations teams to maintain high satisfaction.
• Train and support staff and managers.
• Assist with budgets and scheduling of floor projects.
• Interface with vendors and manage documentation of performance.

Skills

ABM MVR

Drug test

CRC

Manage 100+ employees

Excel/Word/PowerPoint

Shift 6:30am-4:00pm

Janitorial experience 5-10y

3rd shift visits

Job description

ABM Industries is seeking an Account Manager in Charlotte, NC to oversee facilities operations and client relationships, ensuring service excellence, contract compliance, safety, and strong financial results.

The role serves as the main liaison between clients and the operations team, supporting 4 managers and coordinating staffing, budgets, and projects. A background in janitorial services and 5–10 years of experience are required.