Facilities Operations Analyst: Data-Driven Process Improver

qtsdatacenters; Irving (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Bonus eligible

Equity potential

Job summary

QTS Data Centers is seeking an FacOps Analyst I in Irving, TX to support operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. You will partner with internal teams and external vendors, help manage budgets, and create reports to guide decision-making.

The role emphasizes process improvement, policy updates, and end-to-end operational efficiency across FacOps functions.

Qualifications

• 1+ years of experience managing, reforecasting, and reconciling budgets
• 3+ years of project management or related professional experience
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting
• Proficiency with Microsoft Office Suite
• Experience with or willingness to learn business applications and databases such as ServiceNow, ScienceLogic, and Salesforce

Responsibilities

• Review and analyze company policies and operational processes
• Monitor and track process control points for critical operational processes (e.g., requisitions, budgeting, service management)
• Build and maintain working relationships with 3rd party providers, partners and vendors supporting operational processes
• Export, combine, refine and analyze datasets from business applications (e.g., budget variances, customer service interactions, customer and employee surveys)
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Define improvement project requirements by interviewing stakeholders, analyzing data and processes, determining project scope and documenting results
• Track and report status of project actions taken to drive improvements
• Recommend changes and update written policies and procedures
• Collaborate across multiple teams to improve operational efficiency and quality end-to-end
• Craft quality professional written communications and templates.

Skills

Data analysis

Budget management

Project management

Vendor management

Excel

MS Office

ServiceNow

Salesforce

ScienceLogic

Education

Bachelor of Science or equivalent

Tools

ServiceNow

ScienceLogic

Salesforce

Job description

QTS Data Centers is seeking an FacOps Analyst I in Irving, TX to support operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities. You will partner with internal teams and external vendors, help manage budgets, and create reports to guide decision-making.

The role emphasizes process improvement, policy updates, and end-to-end operational efficiency across FacOps functions.